STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Telecommunications Dispatcher

SOUTHERN CONNECTICUT STATE UNIVERSITY

Recruitment #260126-1336CL-001

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Introduction

Southern Connecticut State University (SCSU) is a constituent unit of the Board of Regents for Higher Education (BOR), Connecticut State Colleges and Universities. We are currently recruiting for a full-time Telecommunications Dispatcher at our campus, located in New Haven, CT - a city rich with arts and culture, less than 90 miles from New York City and 140 miles from Boston. 

This position is located in the University Police Department, where the safety and security of the students, faculty, and staff is of utmost importance.  The department is committed to the fundamental principles of community policing which includes crime prevention, omnipresence, and partnerships.

ABOUT THE ROLE:

  • Full-Time
  • All Shifts (Training to be held on second shift)
WHAT WE CAN OFFER YOU:

ABOUT US:

As one of the State of Connecticut institutions of higher learning, Southern Connecticut State University (SCSU) stands as a testament to the transformative power of education. With its roots stretching back to the 19th century, SCSU has grown from a teachers college to a vibrant, comprehensive university with a wide array of programs in the liberal arts and professional fields. Its commitment to academic excellence is matched by a dedication to access and public service, ensuring that a diverse student body of over 10,000 can pursue higher education in a supportive environment. The university's focus on social justice permeates campus life, fostering a community where every individual is valued and equity is woven into the fabric of daily activities. As part of the Connecticut State Colleges and Universities System, SCSU continues to be a beacon of knowledge, opportunity, and progress for the state and its residents.

NOTE: Preference may be given to current BOR/CSCU employees and/or current State of CT employees prior to filling the position with an external applicant.

Selection Plan

To Apply:
  • You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • For current state employees, salary calculations are not necessarily comparable from three branches of state government (i.e., Executive, Legislative, Judicial) to the other.  
FOR ASSISTANCE IN APPLYING:
  • Please read or watch our Applicant Tips on How to Apply!
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Read through this helpful link to prepare for your interview. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class in the next twelve (12) months.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Siraje Owen, owens7@southernct.edu.

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PURPOSE OF JOB CLASS (NATURE OF WORK)

At the Connecticut State Colleges and Universities System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and UConn Health this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

EXAMPLES OF DUTIES

  • Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; 
  • Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies; 
  • Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; 
  • Operates communications equipment such as computer, radio, telephone and related communications equipment; 
  • Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; 
  • Operates voter system to determine radio transmission capability; 
  • Monitors various cameras and alarm systems within the agency complex; 
  • Logs communications received during shift and maintains records for purpose of ready identification; 
  • Advises other agencies on incidents of special concern; 
  • Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies; 
  • Independently responds to calls from the general public and refers to appropriate personnel; 
  • May monitor other state and local police, fire and medical radio frequencies; 
  • May perform varied clerical and statistical work; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • and ability to operate and monitor communications equipment; 
    • terminology and coding used in radio communications; 
    • and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills;
    • computer keyboarding skills; 
  • Ability to
    • listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; 
    • speak proper English and enunciate clearly; 
    • function and react calmly, effectively and efficiently under stress; 
    • think and act quickly in emergency situations with judgment and discretion; 
    • exercise discretion in handling confidential information; 
    • follow oral and written instructions; 
    • maintain records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

One (1) year of experience in dispatching and operation of communication equipment.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
  • Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems.
  • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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