Introduction
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Are you passionate about helping individuals with disabilities? If so, we encourage you to consider the Developmental Services Case Manager position below!
The State of Connecticut, Department of Social Services (DSS) – Division of Health Services – is accepting applications for two (2) Developmental Services Case Manager positions located in Hartford, CT.
The Developmental Services Case Manager is responsible for coordinating, monitoring, and supporting services for individuals receiving developmental disability services. This position ensures compliance with federal waiver requirements, promotes continuity of care, and supports individuals and families in accessing and maintaining needed services and benefits. The Case Manager works collaboratively with individuals, families, providers, and interdisciplinary teams to develop, implement, and monitor Individual Service Plans (ISPs). For a more comprehensive list of duties please follow this link.
This Case Management position is specifically in the Autism Waiver Services Division in the DSS Community Options Unit.
Position Highlights:
- Full-time | Hybrid
- 1st Shift | 40 Hours per week
- Monday - Friday | 8:00 am – 4:30 pm
What we can offer you:
- View our State Employee Benefits Overview page!
- Professional growth and paid professional development opportunities.
- A healthy work-life balance to all employees!
- The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
About the Department of Social Services:
The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter @ctdss and see what we are all about!

Selection Plan
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rocky Young at Rocky.Young@ct.gov
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Departments of Developmental Services and Social Services this class is accountable for independently performing a full range of tasks in providing case management services for persons with an intellectual disability and their families to ensure the delivery of appropriate medical, educational/vocational, social, residential and other services and conformance with Federal Medicaid Waiver Reimbursement Program regulations and with federal regulations when specifically assigned.
EXAMPLES OF DUTIES
- Performs activities related to individual services plans for conformity with federal and/or agency standards;
- Coordinates and monitors the delivery of waivered services to ensure the federal requirements for reimbursement are met and maintained and monitors completion of appropriate documentation;
- Develops social service evaluations and service recommendations;
- Oversees and supports continuity of care and waiver benefits;
- Monitors development and ensures maintenance of individual files including required documentation;
- Provides information and support to individuals and families in obtaining and maintaining social services benefits to ensure continued waiver eligibility;
- Provides guidance and support to individual and/or family members in locating appropriate providers in the community;
- Convenes, chairs and facilitates interdisciplinary/planning support team meetings to develop, review and/or modify individual service plans;
- Coordinates integration of day program, residential, medical and other services provided to each individual and ensures service delivery;
- Assists with identifying the need for evaluations, scheduling of evaluations and monitors completion;
- Acts as liaison and provides technical assistance to service providers and monitors compliance with departmental and waiver policies and procedures;
- Maintains regular contact and provides supportive guidance to assigned individuals and their families;
- Gives information to individuals and/or call-in’s, guardians and families regarding their legal rights, departmental policies and procedures, services provided and encourages participation in service planning process;
- Schedules program reviews and monitors implementation of specific program recommendations;
- Ensures that legal and financial documents are completed in a timely manner;
- Informs appropriate supervisor and regional administrative staff when services are not or cannot be provided;
- Assists with responses to ICF surveys, inspections and IPR/UR as required;
- May review individual service plans for conformity to federal regulations;
- May coordinate the development and assist with the implementation of Plans of Correction;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of services available to individuals with an intellectual disability;
- Knowledge of
- residential programs for persons with an intellectual disability;
- interdisciplinary approach to program planning;
- intellectual disability, causes and treatment;
- Considerable skill in facilitating positive group process;
- Skills
- interpersonal skills;
- oral and written communication skills;
- Considerable ability to understand and translate clinical findings and recommendations into program activities and develop realistic program objectives;
- Ability to
- collect and analyze large amounts of information;
- utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
The General Experience is defined as one of the following:
- A Bachelor’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation.
OR
- A Master’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and one (1) year of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation.
NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.
PREFERRED QUALIFICATIONS
- Experience identifying and accessing state, federal, and/or community resources available to individuals with Autism. Must have knowledge of state and federal benefits, including Medicaid and HCBS Autism Waiver.
- Experience leading interdisciplinary team meetings and conflict resolution.
- Experience with the concepts of Person-Centered Planning, as well as translating clinical assessment tools and programmatic findings into realistic and measurable objectives.
- Experience in the concepts of self- determination, self-directed supports and self- advocacy for people with Autism.
- Experience demonstrating knowledge of Abuse and Neglect Reporting and Notification and providing critical decisions regarding individual’s health and safety.
SPECIAL REQUIREMENTS
- Incumbents in this class must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by federal regulations.
- Incumbents in this class may be required to possess fluency in a foreign language or sign language for designated positions.
- Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
- Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.