STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Analyst Trainee (40 Hour)

Recruitment #251201-7601FR-001

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Introduction


The State of Connecticut, Office of the State Comptroller (OSC) is looking for a detail-oriented, versatile  Information Technology Analyst Trainee to join our Information Technology division. This role offers the opportunity to strengthen your problem-solving abilities, expand your IT expertise, and grow your career in enterprise technology.

Through this structured training program, you’ll gain the knowledge and experience needed to qualify for the target class of Information Technology Analyst 1. The development program is for a minimum of 1 year to a maximum of 3 years, depending on your background and how quickly you will meet the experience and training requirements of the target class. Upon successful completion, you must meet the qualifications for the Information Technology Analyst 1. 

WHAT WE CAN OFFER YOU
  • Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
  • Robust pension plan and supplemental retirement offerings to secure your financial future.
  • Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
  • We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.
  • A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
  • Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.
POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • Monday through Friday
  • Location: 165 Capitol Avenue, Hartford, CT 06106
  • Hybrid (office/telework) may be available
THIS JOB IS FOR YOU IF
  • You’re eager to grow your IT career and want structured, hands-on training that builds real technical experience across help desk, desktop support, networks, and applications. 
  • You enjoy solving problems and take satisfaction in helping users get back up and running by diagnosing and fixing everyday technology issues. 
  • You communicate clearly and patiently, and you enjoy supporting people with various levels of technical comfort. 
  • You’re organized and reliable, able to follow established procedures while keeping accurate records, tracking tickets, and managing multiple support requests. 
  • You thrive in a collaborative environment where you can ask questions, get coaching, and gradually take on more independent work as your skills grow. 
  • You’re motivated by public service and want to use your technical skills to support the Office of the State Comptroller’s mission—strengthening fiscal accountability, improving services, and helping build a better, more efficient Connecticut through reliable, secure technology.
DISCOVER THE OPPORTUNITY TO
  • Provide first-level technical support by responding to help desk tickets, calls, and emails, and assisting users with hardware, software, and connectivity issues; 
  • Diagnose and resolve hardware, software, and system problems using standard tools and procedures, escalating complex issues as needed; 
  • Assist with setup, configuration, installation, and maintenance of devices and peripherals; 
  • Support the installation of software updates, patches, and new releases; 
  • Work collaboratively with technical staff to coordinate service requests and assist in resolving issues;
  • Help maintain and organize an accurate inventory of IT resources such as equipment, documentation, and support records; 
  • Participate in basic support for Microsoft 365 and user account management, network connectivity and device configuration, application troubleshooting and simple programming tasks, cybersecurity awareness and compliance activities, and data center or production control operations; 
  • Perform other related duties as assigned. 
ABOUT US
The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public. 

The Information Technology division is an inter-agency team that supports and helps maintain Core-CT, used by over 10,000 state employees for financial, human resources, and payroll functions. The division maintains and upgrades Core-CT, provides analysis, maintains the comptroller’s technical infrastructure, and is responsible for web development for the comptroller’s communication sites.

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

BEFORE YOU APPLY
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing osc.hr@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. 
AFTER YOU APPLY
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression! 
  • Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation.
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. 
CONNECT WITH US
  • Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. 
  • If you have any questions about this recruitment, please contact the agency’s human resources team at osc.hr@ct.gov.
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency information systems environment this class is accountable for receiving on the job training in performing technical work involving help desk functions, user support and assisting in application development.

EXAMPLES OF DUTIES

  • Receives on the job training to perform tasks as outlined in the specification for the class of Information Technology Analyst 1; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • functioning and use of information systems; 
    • major concepts and terms used in the information technology profession; 
  • Skills
    • interpersonal skills; 
    • logic and analytical skills; 
  • Ability to
    • prepare and maintain accurate records; 
    • prepare written materials and reports; 
    • follow oral and written instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.

PREFERRED QUALIFICATIONS

  • Experience providing technical support in an IT Help Desk environment, including resolving hardware, software, or connectivity issues for end users. 
  • Experience supporting users in Microsoft Office 365, including account setup, permissions, application functionality, or basic administration. 
  • Experience providing technical information to users with varying levels of technical knowledge, including clear verbal and written communication. 
  • Experience prioritizing tasks and completing work independently while contributing to team goals or shared workloads. 
  • Experience maintaining accurate records, documentation, or ticket information in an IT support or service environment. 
  • Experience diagnosing and resolving basic hardware, software, or network connectivity problems using standard troubleshooting procedures.

Conclusion

INCOMPLETE APPLICATION PACKAGES AND THOSE RECEIVED AFTER THE CLOSING DATE INDICATED ABOVE WILL NOT BE CONSIDERED.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity / affirmative action employer and strongly encourages the applications of women, minorities, veterans, and persons with disabilities.  If you are requesting special accommodations under the provisions of the Americans with Disabilities Act (ADA) please contact osc.hr@ct.gov.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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