STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Unit Director

Hybrid

Recruitment #250825-9070AR-001

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Introduction



Are you a current State of Connecticut, Department of Labor (DOL) employee looking to tackle a new opportunity? If so, we invite you to read more!  

At the DOL, we are currently recruiting to fill one vacancy as a Labor Department Unit Director to be located in Wethersfield, CT. 

Position Highlights:
  • Full-time, 40 hours/week, Monday – Friday
The Role:
This position will be over both the UI Contact Center and UI Special Programs.

What’s In It For You:
Visit our new State Employee Benefits Overview page!
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career with us and make an impaCT!

Selection Plan

FOR ASSISTANCE IN APPLYING: 

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

BEFORE YOU APPLY: 

  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
  • Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan Ives at Ethan.Ives@ct.gov. 

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Labor Department this class is accountable for directing the planning, administration and coordination of a support unit involved with performance monitoring, employment and training grants and contracts, program automation support, program technical assistance and support, program operations and/or workforce development.

EXAMPLES OF DUTIES

CENTRAL UNIT:
  • Directs the staff and operations of a Central Unit providing support to Labor Department Field Units;
  • Plans, directs and coordinates unit activities involving the design, development and implementation of new programs and services, as well as modifications of current procedures or programs;
  • Monitors, evaluates and reports on programs, policies and procedures and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness;
  • Identifies resources, submits grant proposals and develops new programs based on grant and contract awards;
  • Develops and maintains operational procedures, policies and manuals;
  • Develops and implements plans for the coordination of state job training programs;
  • Participates in budget planning, resource allocation, and staff selection and development for the unit;
  • Works in cooperation with department managers, other agencies and employer, community and other public groups to establish a responsive service delivery network;
  • Supervises statewide programs administered from Central Unit;
  • Performs related duties as required.
FIELD UNIT:
  • Directs staff and operations of an American Job Center;
  • Plans, coordinates and manages comprehensive employment services programs including activities designed to expand employment opportunities, increase work readiness of applicants through counseling and/or training and make determinations regarding non-monetary unemployment insurance issues;
  • Formulates American Job Center goals and objectives and develops policies and procedures to achieve them;
  • Monitors unit performance and develops and implements corrective action plans to address deficiencies and improve operations;
  • Interprets and administers laws and regulations relating to employment and training programs and benefits;
  • Plans, develops and administers American Job Center budget;
  • Develops and maintains productive relationships with individuals and groups that might impact on program activities;
  • Initiates collaborative agreements with related agencies and groups to enhance employability of workforce;
  • Coordinates American Job Center staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives;
  • May direct activities of a regional unit designed to provide services to a number of designated formal service delivery areas and coordinates services with those of work force development boards;
  • Performs related duties as required.
OR

  • Directs staff and operations of a call center which takes and processes new and continued unemployment insurance claims and handles adjustments and exceptions to continued claims;
  • Plans, coordinates and manages call center operations;
  • Formulates unit goals and objectives;
  • Develops and implements policies and procedures to maximize efficiency and effectiveness of highly automated environment;
  • Monitors unit and individual performance using statistical and other available reports;
  • Develops and implements corrective action plans to address deficiencies and improve operations;
  • Works closely with technical experts to maintain integrity of automated system, eliminate problems and develop enhancements;
  • Directs utilization of automated call distributor for maximum efficiency;
  • Interprets and administers pertinent unemployment insurance laws and regulations;
  • Coordinates staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives;
  • Ensures development and implementation of necessary training programs for staff;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • methods of program planning, development, monitoring and evaluation;
    • employment problems, labor market trends, conditions and their causes;
  • Knowledge of
    • and ability to apply management principles and practices;
    • primary functions, policies and procedures in the areas of unemployment insurance, job service, employment and training and workforce development;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Skills
    • negotiation skills;
    • problem solving skills;
  • Analytical ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory or consultative capacity.

NOTE: For state employees this experience is interpreted at the level of a Labor Department Programs and Services Coordinator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • A proven track record of directing a team of 10 or more individuals within a call center
  • Experience managing staff working remotely through telework software
  • Experience facilitating/training groups via Microsoft Teams
  • Experience with Salesforce:
    • Working with vendors to implement system updates
    • Claims intake
  • Experience in a high-volume call center assisting and providing information to diverse populations
  • Experience working with vendors and the following platforms:
    • Amazon Web Services – Amazon Connect
    • Mindful - Virtual Hold Technology (VHT)
    • ReEmployCT
    • Salesforce Lightning
    • Microsoft Office (Word, Outlook, Excel, and Teams)
  • Experience working on DUA claims, reporting Daris report to USDOL

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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