Introduction
WHAT WE CAN CONTINUE TO OFFER YOU
POSITION HIGHLIGHTS
- Monday-Friday, 8:00 AM - 4:30 PM
- Full time
- First shift
- Office/On-Site
- Location: Wethersfield, CT
DISCOVER THE OPPORTUNITY TO:
- Aid Examiners on an as needed basis, in addition to actively answering incoming calls
- Handle most difficult calls and/or customer complaints, allowing Examiner level staff to move quickly through more routine calls
- Lead by example, illustrating performance indicators of lower wait time, hold time, and abandoned rate
- Provide training & evaluations to ensure that departmental standards are adhered to
- Communicate with division leadership regarding call statistics and opportunities for continued improvement
ABOUT US
The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.
Selection Plan
In order to be considered for this job opening, you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Sharon McIntosh, at Sharon.McIntosh@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles, within a small section of the central office this class is accountable for supervising all staff and activities which may include the examination, processing, and issuance of operators' licenses and/or registrations or advanced-level clerical activities which directly support one of the specialized units.
EXAMPLES OF DUTIES
Performs a wide range of supervisory, administrative, and direct service duties as follows:
- Supervises office staff and activities;
- Interviews job applicants;
- Provides orientation, training, counseling, evaluation and discipline in accordance with departmental standards;
- Establishes work schedules and prioritizes workload;
- Approves leave time;
- Assigns duties and reviews results for accuracy, effectiveness, and conformance with policy;
- Reviews and evaluates courtesy and attitude of staff toward the public and other employees;
- Studies and evaluates office tasks performed to assess ongoing training or procedural needs;
- Develops and/or revises office forms and procedures as required;
- Maintains a variety of records, prepares office reports and correspondence;
- Ensures proper maintenance of office equipment;
- Orders supplies and maintains inventory control;
- Maintains control and is accountable for security of equipment, official documents and fees collected;
- Performs full range of office services;
- Provides and obtains information from a variety of people within and outside department;
- Handles most difficult office situations;
- Resolves customer complaints;
- May be involved in office activities concerning issuance of official motor vehicle documents;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of
- departmental functions and activities;
- office systems and procedures;
- Knowledge of record keeping including financial record keeping;
- Considerable
- interpersonal skills;
- oral and written communication skills;
- Skills
- in operating office equipment;
- in examining documents to determine compliance with established requirements;
- Ability to read, understand and apply motor vehicle laws, regulations, policies and procedures;
- Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of clerical experience, two (2) years of which must have involved the issuance of official documents requiring the examination of applications and supporting documentation or performing clerical tasks at the level of Office Assistant in the Department of Motor Vehicles.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
- College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
- Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General Experience.
- Two (2) years of experience as an Office Assistant or one (1) year of experience as a Head Clerk in the Motor Vehicle Department may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
- Experience with motor vehicle title and registration functions in CIVILS
- Experience with CT DMV registration and compliance requirements
- Experience with delivering training to staff and conducting evaluations to ensure compliance standards
- Experience communicating verbally and in writing with staff and customers
- Experience with preparing and presenting reports to division leadership
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.