Revenue Agent 3

Are you a current DRS employee looking to advance your career within the agency?

The State of Connecticut, Department of Revenue Services (DRS) has an exciting opportunity to promote multiple employees to Revenue Agent 3 positions to do advanced specialized in-house investigative work, in the Collection Support Unit, of the Collections and Account Receivable Management Division, Operations Bureau.

POSITION HIGHLIGHTS

These positions are first shift (40 hours per week) and located at 450 Columbus Blvd., Hartford, CT with hybrid opportunities available.

OUR MISSION

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

We strive to be leaner, flatter, smarter and more focused by taxpayer services than ever before. We strive every day to be efficient, effective, honest, transparent and fair. We try to be sure the voice of taxpayers is heard and that we understand the impact of our actions on their lives and businesses.

YOUR ROLE

In this role as a Revenue Agent 3 you will be responsible for one or more specialties which include review of uncollectable accounts, statute of limitations on collection, innocent spouse relief, responsible person and/or successor liability, quality control review, accounts receivable reporting, and drafting/organizing standard operating procedures for the division. 

More details about this role can be found in the class specification.

BENEFITS AND BALANCE AT THE STATE OF CONNECTICUT

We will continue to offer you:

• Visit our new State Employee Benefits Overview page!
• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
• Professional growth and development opportunities
• A healthy work/life balance to all employees

Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here.

This is a competitive recruitment, open to Agency employees, only.

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

TO APPLY:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING:

• Please read or watch our Applicant Tips on How to Apply!

IMPORTANT INFORMATION AFTER YOU APPLY:

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Read through this helpful link to prepare for your interview.

CONNECT WITH US:

• Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Samantha.Rivera@CT.Gov
• Follow the State of Connecticut on LinkedIn. 

In the Departments of Labor and Revenue Services and the Connecticut Lottery Corporation this class is accountable for performing the most complex collections and investigations through the enforcement of federal and state laws or the registration and monitoring of noncompliers.

• Considerable knowledge of
  • the principles and methods of field investigation and interviewing;
  • and ability to interpret Connecticut tax and labor tax statutes and Title 52 Statutes dealing with civil process;
  • the terminology and practices of financial, commercial and industrial institutions;
• Knowledge of
  • the operations of the applicable tax administration system(s);
  • accounting principles;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • negotiation skills;
• Considerable ability to understand and apply administrative procedures;
• Considerable analytical ability;
• Ability to utilize computer software;
• Supervisory ability.

Seven (7) years of experience in investigatory work involving the collection of delinquent accounts in a regulatory enforcement agency, financial institution, credit bureau, industrial or government security agency.

One (1) year of the General Experience must have been at the level of a Revenue Agent 2.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• Experience working with Title 52 and Title 12 of the Connecticut General Statute as it pertains to specialized collections tools;
• Experience working independently on complex cases;
• Experience being a subject matter expert in dealing with agency staff and the public;
• Experience in customer service, specifically demonstrating interpersonal and negotiating skill
• Experience communicating both verbally and in writing;
• Experience working with and updating cases in a computer case management system;
• Experience using Microsoft office, including Teams.

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before persons are certified for appointment.

Incumbents in this class may be exposed to situations which could result in injury.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.