Lead Consumer Information Representative


Recruitment #240412-7169AR-001


Are you looking for the next step in your career at the Office of Health Strategy?
See how you can #MakeItHere as our new Lead Consumer Information Representative!

The State of Connecticut, Office of Health Strategy (OHS) is seeking a qualified individual to serve on our team as a Lead Consumer Information Representative within our Director's Office. Serving as part of our newly established communications team to manage our Agency's website and social media strategy, this role will support our mission of promoting equal access to healthcare, controlling costs and ensuring better health for the people of Connecticut. See below for additional information on this great opportunity!

Note: This position is available to current Office of Health Strategy employees only. See 'Selection Plan' for additional information.

  • Coordinating the flow of information to ensure external agency communications such as announcements, surveys, webinars, and other outreach materials and activities are in alignment with overall agency goals and OHS’ mission.
  • Developing, managing and coordinating website content and strategies for digital and social media for the Office of Health Strategy, and ensuring information across units and pages is relevant and current, refreshing pages periodically based on current agency initiatives and communication analytics.
  • Participating in regularly assessing opportunities for improvement across agency communications and develop recommendations.
  • Planning, coordinating, and facilitating public meetings agency wide.
  • Managing special projects, including setting goals and timelines, evaluating resources, developing project plans, designating tasks, monitoring progress, and presenting updates. 

The mission of the OHS is to implement comprehensive, data-driven strategies that promote equal access to healthcare, control costs and ensure better health for the people of Connecticut. OHS consists of three teams: Health Systems Planning, Health Innovation and Health Information Technology.

We are a small state agency, but we have an influential role shaping the future of health care in CT. Come join our team!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Read through this helpful link to prepare for your interview.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Joseph K. Fried at, 860-924-7053.
Please read or watch our Applicant Tips on How to Apply!


In a state agency this class is accountable for acting as a working supervisor for Consumer Information Representatives engaged in investigating, mediating or researching consumer complaints or inquiries.


  • Assists in coordinating consumer information workflow; 
  • Assists in determining priorities;
  • Provides staff training and assistance on website; 
  • Assists in conducting performance evaluations; 
  • Acts as website liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Researches and compiles statistics for presentation at regulation-making hearings; 
  • Performs related duties as required. Find out more information here.


  • Considerable knowledge of functions of regulating agencies and other sources of consumer assistance; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to interpret and apply laws and regulations relating to consumer complaints or inquiries; 
  • Ability to utilize computer software; 
  • Supervisory ability.


Six (6) years of experience in a technical contact capacity in a governmental regulatory agency or public utilities company.


One (1) year of the General Experience must have been in the investigation of complaints or response to technical inquiries at the level of Consumer Information Representative.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.


  • Experience with a full range of communication strategies including digital and social media and using communication analytics.
  • Experience in website coordination and content management.
  • Experience managing projects including planning, coordinating the work of others, and meeting deadlines.
  • Experience with stakeholder engagement, outreach, and coordination.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.