Developmental Services Supervisor Of Case Management


Recruitment #240403-0578FP-001


Are you passionate about making a meaningful impact in the lives of individuals with Intellectual & Developmental Disabilities (ID/DD) and their families? Are you adept at fostering collaboration among various stakeholders to ensure tailored support services? If so, we're seeking a dynamic Developmental Services Supervisor Of Case Management with a proven track record in managing caseloads, navigating complex service systems, and providing leadership in a fast-paced agency environment.

The State of Connecticut, Department of Developmental Services (DDS) - West Region - has one (1) full-time 1st shift job opportunities for DS Supervisor of Case Management, located in the Individuals, Families, and Self-Determination Division in Stratford.
  • Supervision:
    • Supervises 11 DS Case Managers
    • Locations: Stratford and Norwalk offices
  • Caseload:
    • Over 500 individuals
    • Living in their communities
    • Need support behaviorally, residentially, medically, and with assistive technology.
  • Caseload Composition:
    • Individuals on Comprehensive and IFS waivers
  • This is a full-time (80 hours/biweekly) position with a schedule of 8:00 a.m. - 4:30 p.m., Monday through Friday.
  • However, work schedule flexibility is required in order to meet the demands of the job.
  • Consistent travel between DDS locations on site and across the state that may need to be done at short notice. 
  • Hybrid schedule available at the successful completion of the Working Test Period and based on agency needs/approval.
 What we can offer you:
  • The opportunity to work for a Forbes top company: 'ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Extensive pension plan and supplemental retirement offerings.
  • Generous paid time off, including 13 paid holidays per calendar year.
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.

Selection Plan

    • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Tommy Wilson, DDS EEO 1 at (860) 418-6148 or 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Read through this helpful link to prepare for your interview.


In the Departments of Developmental Services and Social Services this class is accountable for supervising Developmental Services Case Managers or Social Workers in a region or training school.


  • Schedules, assigns, oversees and reviews the work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Secures information concerning latest developments and trends in intellectual disabilities and updates Case Managers accordingly;
  • Explains departmental programs, policies and procedures to workers, individuals and the public;
  • Consults with or advises staff to consult with psychological and multi-disciplinary personnel as appropriate;
  • Observes planning support team meetings to insure compliance with DDS policies and utilization of good team process skills;
  • Makes assessments of existing resources serving individuals;
  • Monitors individual centered and waiver driven quality controls and addresses concerns accordingly;
  • Assists in administration of individual participation in federal reimbursement programs;
  • May represent facility in any legal proceedings involving individuals;
  • Performs related duties as required.


  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations;
    • intellectual disability case management practices;
    • social problems resulting from an intellectual disability and methods for dealing with those problems;
    • inter-disciplinary approach to program planning;
  • Knowledge of
    • public and private resources for individuals with an intellectual disability;
    • relationships between facilities for individuals with an intellectual disability, community agencies, courts and health facilities;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to utilize computerized software;
  • Supervisory ability.


The General Experience is defined as one of the following:

  • A Bachelor's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and three (3) years of professional experience providing case management or casework services to an assigned caseload of individuals.

  • A Master's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience providing case management or casework services to an assigned caseload of individuals.

NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.


One (1) year of the General Experience must have been providing case management or casework services to individuals with an intellectual disability.

NOTE: For state employees this experience is interpreted at the level of a Developmental Services Case Manager.


  • Experience managing caseloads that focus in supporting individuals, families and guardians of adults with Intellectual & Developmental Disabilities (ID/DD) to work collaboratively to plan and navigate services and supports tailored to the individual’s needs.
  • Experience working with individuals and families, as well as other community stakeholders (i.e. School districts, parent groups, private providers, etc.).
  • Experience working in a supervisory capacity.
  • Experience training staff on current policies and procedures.
  • Experience with Microsoft Office Products, computer software, and handling of databases. 
  • Experience with the DDS individual budget system, cost / funding guidelines, contracts, and individual budget authorizations 
  • Experience running reports, reviewing, analyzing, and applying outcomes for staff performance appraisals.
  • Experience working in crisis situations.
  • Experience providing support and services available to adults with Intellectual & Developmental Disabilities (ID/DD), both within and outside of the Department of Developmental Services.
  • Experience and the ability to effectively communicate and work cooperatively with various department such as Probate and Judicial Courts, Department of Social services, Department of Children and Families and the Abuse Investigation Division.
  • Experience reading, interpreting, and applying, Abuse and Neglect reporting policies and procedures.
  • Experience analyzing, interpreting, and processing Medicaid Waiver requirements, DDS Home & Community Based Services (HCBS) Waivers, and accessing benefits through the Department of Social Services.
  • Experience relaying information to public audiences and developing measurement outcomes to prove messages are understood.
  • Experience working in independent and collaborative environments.


  • Must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by Federal regulations.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
  • Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.