Developmental Services Resource Compliance Coordinator (37.5 Hour


Recruitment #240402-1608EG-002


Are you looking for an opportunity where you will be able to help ensure that private facilities are providing the care that individuals deserve? If so, we invite you to take this opportunity to join our team!

At the State of Connecticut, Department of Developmental Services (DDS) - South Region - we are looking for one (1) qualified individuals to fill a full-time 1st shift job opportunity to join our team as a Developmental Services (DS) Resource Compliance Coordinator. This role will be located in our Quality Assurance Division in Wallingford.

What We Have To Offer!
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • Industry leading health benefits, including medical and dental coverage
  • Comprehensive pension plan and supplemental retirement offerings
  • Retirement healthcare offerings
  • Professional growth and development opportunities
  • Outstanding work-life balance
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information
Your role as a DS Resource Compliance Coordinator with DDS
This role will provide support to the DDS South Region Quality Assurance Division. The candidate selected will perform quality assurance reviews, monitoring visits, and other structured audits to evaluate services provided within the region. Evaluation findings will aid in the development and implementation of regional Quality Improvement Plans. Consistent and ongoing quality assurance oversight helps to ensure overall health and safety of individuals served and compliance with CT statutes, regulations, policies, procedures, standards, and best practices. Some ways the candidate selected will support the South Region Quality Assurance Division include:
  • Review and analyze data captured through DDS electronic records systems to ensure accurate reporting, identify quality assurance trends, and evaluate compliance.
  • Conduct reviews of records documenting the services and supports provided to individuals served by the DDS South region to ensure services delivered reflect the individual’s preference and overall plan of service, meet waiver requirements, and comply with DDS policies.
  • Utilize structured audit tools to conduct announced and unannounced monitoring visits to evaluate services delivered by South Region private providers and physical plant safety.
  • Conduct interviews with individuals served to assess if the individual’s well-being and satisfaction with services.
  • Prepare for an announced or unannounced on-site monitoring visits by reviewing any individual records, previous licensing citations or quality service reviews, abuse and neglect investigation recommendations, critical incidents, other relevant information.
  • Review and analyze data captured through monitoring visits and other quality reviews to identify reporting trends.
  • Provide feedback for regional quality improvement plans.
  • Other duties as assigned.
Position Highlights
  • This is a full-time (75 hours/biweekly) position 
  • Schedule - 8:00 a.m. - 4:00 p.m., Monday through Friday.
  • However, must be flexible in order to meet the needs of the agency
We hope you take this opportunity to continue your career with us and make an impact by serving your state!

Selection Plan

For Assistance in Applying:

Please read or 
watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Read through this helpful link to prepare for your interview.

Contact Information:

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Tommy Wilson, DDS EEO 1 at (860) 418-6148 or

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 

Should you have any questions pertaining to this recruitment, please contact Ethan Ives at


In the Department of Developmental Services this class is accountable for conducting quality review, licensing and contractual adherence training and inspection visits at Community Living Arrangements, Supportive Living, Day Services, Community Companion Homes and other facilities operated by private providers to ensure quality of care to consumers.


  • Performs activities to ensure private providers, the resource, adhere to the terms and conditions of the contract and state licensing requirements, entered into with the Department as it relates to quality of consumer care;
  • Prepares for an announced or unannounced on-site inspection by reviewing any previous licensing citations, neglect and abuse and other critical incidents;
  • Utilizes a survey questionnaire for a structured inspection;
  • Tours the facility to inspect for fire code compliance, safety precautions and compliance, cleanliness, appropriate individual bedroom set-up, bathrooms, adequate storage areas and inspects the first aid supplies and OSHA kit;
  • Reviews the fire drill book for an evacuation plan, Level of Need and Individual Plans, emergency relocation plans and other required safety documents;
  • Observes consumers and interviews one resident to assess if the individual has well-being and happiness;
  • Reviews the interviewed resident's program plans for individualized programs, social interaction, medical plans and determines if the program is appropriate;
  • Provides program recommendations as needed;
  • Reviews the individual's medical file for doctor's orders, prescribed medications taken as directed and medical visits are provided;
  • Reviews individual personal finance record and ensures cash on hand is accounted;
  • Interviews select staff to test their knowledge of policy, procedures and the specifics of the individual's program;
  • Provides on-site instruction for pre-licensees and post licensees, improvement initiatives or corrective action;
  • Takes appropriate action if an immediate jeopardy is identified;
  • Gives feedback to the facility manager during the quality review, documents findings on the survey questionnaire and completes the report and enters it into the quality review database;
  • May assist with the removal and placement of individuals due to neglect and abuse;
  • Performs related duties as required.


  • Knowledge of
    • modern methods of care, treatment and education of individuals with  an intellectual disability living in various community settings;
    • education or instructional techniques;
    • agency policy and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • interpret and apply relevant state and federal laws, statutes and regulations;
    • apply agency policy and procedures;
    • perform inspections and individual review;
    • utilize computer software.


Four (4) years of experience in the care, monitoring and individual life planning or directly providing support services to individuals with an intellectual disability.


  • An Associate’s degree or sixty (60) credit hours of college education may substitute for (1) year of the General Experience.
  • A Bachelor’s Degree may substitute for two (2) years of the General Experience.


Preference will be given to those who possess the following:
  • Experience utilizing Microsoft Office Suite, including Outlook, Word, Excel, Teams and SharePoint or other similar software platforms
  • Experience tracking and analyzing data for the purpose of quality assurance evaluation
  • Experience conducting interviews to evaluate an individual’s experience with services and supports
  • Experience using structured audit tools to conduct quality review assessments that evaluate adherence to Federal and CT State statutes, regulations, policies, procedures, and best practices
  • Experience in performing on-site inspections of physical plant safety and fire code compliance
  • Experience working independently while managing competing priorities with varying deadlines
  • Experience reviewing and monitoring quality improvement plans


  • Incumbents in this class may be required to travel.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.