Director of Quality Assurance


Recruitment #240206-5678MP-001


Are you looking to utilize your skills and make a difference?  Are you looking to take the next step in your career?  If so, please read on to learn more about this exciting opportunity!

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is currently seeking a qualified and experienced individual for the position of Director of Quality Assurance.

Position Highlights: 
  • FACILITY: Western Connecticut Mental Health Network (WCMHN)
  • LOCATION: Waterbury, CT
  • SCHEDULE: Full-time, (40 hours weekly), 1st Shift, Monday - Friday 8:00am - 4:30pm
What We Can Offer You:
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Generous paid time off, including 13 paid holidays per calendar year
  • Professional growth and development opportunities
  • A healthy work/life balance to all employees
Discover The Opportunity To:

  • Engage in a rewarding career;
  • Showcase your talents in a meaningful role;
  • Thrive in an exciting environment;
  • Provide support to a division that is passionate about the work we do;
  • Work together in a collaborative team environment.

The Role:

Job duties include, but are not limited to:

  • Responsible for maintaining Joint Commission accreditation which includes deemed status that allows the State to bill for WCMHN services;
  • Oversee the Health Information Management team;
  • Oversee agency records retention program;
  • Ensure compliance with State and Federal regulation including HIPAA, medical records, and the Centers for Medicare and Medicaid (CMS);
  • Oversee WCMHN’s Quality and Information Management Division including supervision of the billing functions, performance improvement activities, medical records, and HIPAA compliance;
  • Facilitate on-going compliance with The Joint Commission standards and elements of performance;
  • Maintain processes to ensure compliance with billing and documentation requirements;
  • Formulate organizational goals and objectives including for Performance Improvement and Information Management;
  • Implement data quality monitoring and corrective action processes;
  • Review all incidents received from WCMHN staff and service system agencies; oversee incident review and closure processes;
  • Represent WCMHN and liaison with representatives from the DMHAS Office of the Commissioner regarding billing, quality management, information technology, and electronic health record initiatives;
  • Frequent travel to Danbury, Torrington, and Waterbury for supervision and WCMHN site collaboration; travel to other locations in CT to attend meetings as indicated.

    About Us:
    DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.  

    The WCMHN's mission is to provide a comprehensive and effective recovery-oriented system of mental health and addiction services that promotes self-sufficiency, dignity, cultural sensitivity and respect.

    We hope you take this opportunity to continue your career with us and make a difference!

    Selection Plan

    Please read or watch our Applicant Tips on How to Apply!
    To Apply:
    • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
    • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
    • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
    • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
    • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
    Important Next Step Information for After You Apply:
    • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
    • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
    • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
    • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
    • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
    •         For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

    Connect With Us:
    • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
    • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Julie Barker via email at


    In a state agency this class is accountable for directing the comprehensive programs of the  quality assurance division and monitoring regulatory compliance activities and program enhancement in accordance with national standards and accreditation requirements and/or regional and/or state quality assurance plans.  


    • Directs staff and operations of the division; 
    • Coordinates, plans and manages division activities;
    • Formulates program goals and objectives;
    • Develops or assists in development of related policies, procedures and regulations;
    • Interprets and administers pertinent laws;
    • Evaluates staff;
    • Prepares or assists in preparation of division budget;
    • Maintains contacts with individuals within and outside of division who might impact program activities;
    • Reviews programs for quality of care and services delivered. 
    • Recommends strategies for improvement and compliance;
    • Monitors plans and policies for compliance with federal and state regulations and/or accreditation standards; 
    • Plans and implements through research reporting and analyzing of data compiled on quality of life experienced by individuals of services; Provides consultation services to staff, provider organizations and advocacy agencies regarding quality assurance operations;  
    • Leads the recruitment and hiring of staff, including outreach, interview and selection;
    • Performs related duties as required.


    • Considerable knowledge of
      • and ability to apply management principles and practices; 
      • relevant state and federal laws, statutes and regulations;
      • administration and modern practices associated with delivery of services to individuals; 
      • educational strategies relating to enhancement of quality of life environments; 
      • research methods, statistical analysis and reporting of data;
    • Considerable
      • interpersonal skills;
      • oral and written communication skills.


                  Nine (9) years of professional experience in a health facility, system, or research environment for the types of clients, facilities or programs serviced by the agency.


                  Two (2) years of the General Experience must have been in a supervisory or managerial capacity or as a quality assurance professional responsible for program evaluation.


                  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
                  • A Master’s degree in public administration, health administration, education, management, social work, social and human services or a closely related field may be substituted for one (1) additional year of the General Experience.
                  • A doctoral degree in public administration, health administration, education, management, social work, or social and human services or a closely related field may be substituted for one (1) additional year of General Experience. 


                  • Experience in the Joint Commission Behavioral Healthcare standards.
                  • Experience in various models for conducting performance improvement activities.
                  • Experience with advanced computer skill, Excel, database system, PowerBI, analytical skills, and presenting data.
                  • Experience in billing and documentation requirements, including familiarity with CMS requirement and the State Plan Amendments related to outpatient, Targeted Case management, and Behavioral Health Home billing.
                  • Experience developing policies and procedures.
                  • Experience in HIPPA and confidentiality & Electronic Health Records.
                  • Experience with interpersonal skills.
                  • Experience with oral and written communication skills.



                  The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


                  As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.