STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Social Services Program Manager

Recruitment #231115-4580MP-001

Introduction


We are recruiting a Social Services Program Manager for the Division of Health Services in the Community Options Strategy Unit!
The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

What we can offer you:
  • The opportunity to work for a Forbes top company: 'ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Extensive pension plan and supplemental retirement offerings.
  • Generous paid time off, including 13 paid holidays per calendar year.
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.
Position details:
  • Located at Central Office at 55 Farmington Avenue, Hartford, CT.  
  • Full-time, 40 hours per week.
  • First shift, 8:00am – 4:30pm.
  • Monday through Friday.  
  • Telework usually offered at the maximum level permitted by state and agency policy.

Selection Plan

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Please note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Please visit our Applicant Tips on How to Apply page. 
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability Services, Social Services and Department of Children and Families, Revenue Enhancement Division this class is accountable for planning, organizing and directing a major program.

EXAMPLES OF DUTIES

  • Directs staff and operations of a major program which provides social services through the management of district or area offices; 
  • Coordinates, plans and manages evaluation of a program or field reporting system;
  • Participates in program development and implementation; 
  • Develops policies and procedures which relate to program or field operation services; 
  • Analyzes federal and state statutes, programming documents, regulations, etc. to ensure appropriate policies and procedures;
  • Interacts with state, federal and community agencies on human services matters to ensure service delivery; 
  • Determines priorities and develops necessary plans to meet program objectives;
  • Prepares management surveys and reports; 
  • Coordinates activities of staff to meet program goals and project deadlines;
  • Provides technical assistance to field staff; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • principles and practices of social services programs;
    • principles of public administration; 
  • Knowledge of
    • and ability to apply management principles and practices;
    • community organizations and public assistance agencies; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
  • Ability to analyze and
    • recommend solutions to complex problems; 
    • assess impact of legislation, regulations, etc. on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the social services field.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in human services or public administration may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience in Medicaid home and community-based services.
  • Experience leading a cross-functional team.
  • Experience with strategic thinking and problem solving.
  • Experience supervising staff.
  • Experience managing a budget.
  • Experience with driving vision and design discussions.
  • Experience developing and launching new initiatives.
  • Experience with one or more of the following subjects: assistive technology, design and development of new services, aligning payments with quality service outcomes, racial health equity, IT systems development, financial eligibility for Medicaid and related policies.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.