Customer Service/Call Center Representative
Retirement Examiner (State Comptroller)
Recruitment #231002-3644CL-001
| Location |
Hartford, CT
|
|---|---|
| Date Opened | 10/4/2023 09:00:00 AM |
| Salary | $56,535* - $73,676/year (*new employees start at minimum of the pay plan) |
| Job Type | Open to the Public |
| Close Date | 10/18/2023 11:59:00 PM |
Introduction
- Work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
- Competitive starting salary
- Excellent state benefits package, including health and dental coverage
- Extensive pension plan and supplemental retirement offerings
- Generous paid time off, including 13 holidays per calendar year
- State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.
- Alternate work schedules and a culture that encourages work/life balance
- Professional growth and development opportunities
- Full-Time, 40 hours per week
- Monday through Friday
- Location: 165 Capitol Avenue, Hartford, CT 06106
- Hybrid (office/telework) may be available
- You communicate well with others and are able to explain retirement benefit information to a wide range of audiences.
- You’re flexible and dedicated to contributing to a team environment.
- You’re highly organized and responsive and able to follow and prioritize a systematic workflow.
- You value fiscal accountability and want to be a reliable steward of State resources.
- You have a background in accounting, benefits, and financial services and a strong service orientation.
- Handle inquiries via telephone calls, emails, letters, and in-person visits regarding retirement;
- Research and resolve issues as they may relate to payroll, healthcare, deferred compensation, benefits, calculations, and more.
Selection Plan
- To be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date of the job opening, unless otherwise specified.
- Please ensure that your application is complete before submitting it. To comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You cannot make revisions once your application is submitted into the JobAps system.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting period. It is the candidate’s obligation and accountability to request an exception and provide a legally recognized justification to accommodate such an exception. Requests should be made to DAS.SHRM@ct.gov.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices, and complete tasks required in the recruitment process.
- This posting may require the completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam.
- At any point during the recruitment process, applicants may be required to submit additional documentation that supports their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
- Due to the large volume of applications received, the State of Connecticut cannot confirm receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
- If you have any questions on this recruitment, please contact Sara Garrett at osc.hr@ct.gov or 860-702-3572.
- Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Office of the State Comptroller, this class is accountable for providing technical assistance by responding to a wide variety of highly complex inquiries for all divisions and independently performing a full range of tasks in the examination and preparation of pension computations.
EXAMPLES OF DUTIES
Responds to inquiries in a variety of ways such as, but not limited to, telephone, electronic communication, written communication, and in-person regarding retiree payroll functions; researches and resolves retiree benefit enrollment issues; examines incoming materials for accuracy to ensure completeness and compliance with State of Connecticut statutes and regulations; prepares and sends correspondence regarding retiree benefits; examines retirement applications and supplementary documentation for accuracy and completeness, benefit computations, adjustments and settlements for compliance with statutory and regulatory requirements; applies auditing principles, complex formulas and statistical and/or actuarial tables when preparing pension estimates in response to requests by pending retirees and for inclusion in retirement system; audits computer generated benefit computations to verify individual data and totals; manually calculates benefit computations in cases of part time service, outside service, disability leave or early retirement; completes code sheets for information to be entered into computerized retirement system; audits computer generated statistical reports for accuracy against original records; computes settlements paid to beneficiaries of deceased retirees; computes retroactive payments and adjustments due to changes in legislation and/or court decisions; responds verbally and in writing to employee and agency inquiries regarding retirement data; may reconstruct individual retiree employment and salary history in order to detect and adjust for errors in payment; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of financial record keeping principles, practices and procedures; knowledge of payroll principles, practices and procedures; considerable skill in performing arithmetical computations; interpersonal skills; oral and written communication skills; ability to analyze financial and service data of retirement accounts; ability to utilize statistical and actuarial tables in computing retirement benefits; ability to read, understand and apply laws, contracts and regulations; ability to operate office equipment including personal computers or other electronic equipment.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Four (4) years of experience in highly complex clerical work involving bookkeeping, accounts payable, accounts examining, finance or retirement services.
Note: For State employees, this is interpreted at the level of Office Assistant.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
- Two (2) years of experience in a customer service environment, preferably in a high-volume call center.
- Experience analyzing and calculating financial data.
- Experience reading, understanding, and applying laws, contracts, and regulations.
- Experience explaining client solutions, speaking clearly, and de-escalating situations, including verbal and written communication to a diverse population.
- Experience operating office equipment and utilizing computer software, especially Microsoft Office Suite programs.
- Experience reviewing and entering transactional data in PeopleSoft.
Conclusion
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