STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Director of Quality Assurance

Office/On-site

Recruitment #230929-5678MP-001

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Introduction



Looking for an exciting opportunity to make a real impact?
Join us and be part of a revolutionary team shaping the future!

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a qualified individual for the position of Director of Quality Assurance (PCN 140142) to join our team. This position will help lead our Clinical Administration Division team at the Southeastern Mental Health Authority, in Norwich. Find out more information on this great opportunity below!

POSITION HIGHLIGHTS:
WHAT WE CAN OFFER YOU:
State of Connecticut employees participate in a competitive comprehensive benefits plan that includes:
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D
  • Generous paid time off, include 13 paid holidays per calendar year
  • Extensive pension plan and supplemental retirement offerings
  • Retirement healthcare offerings
  • Professional growth and development opportunities
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
  • A healthy work/life balance!
You'd be able to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.

WHAT YOU'LL BE DOING:
  • Serve as agency Compliance/HIPAA Privacy/Security officer
  • Oversee Health Information Management activities including but not limited to release of information verification, record requests/disclosures and record storage
  • Provide education and training to staff and clinical programs on documentation, recovery plans, service coding and entry, etc.
  • Serve as facility point-person for electronic health record implementation
  • Oversee and coordinate agency Joint Commission accreditation and performance improvement initiatives
  • Oversee agency audit, billing and revenue generation activities
  • Coordinate provider credentialing activities
  • Serve as Chair of agency Policy and Standards Committee
  • Manage the agency incident reporting process
  • Serve as member of Management Team, Incident Management Team, statewide Quality, Billing meetings, and other facility/DMHAS committees, initiatives as needed
  • Supervise and evaluate staff performance
MORE ABOUT THE AGENCY AND FACILITIES:

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

Southeastern Mental Health Authority (SMHA) is a community mental health agency operated by the State of Connecticut Department of Mental Health and Addiction Services (DMHAS). Its primary goal is to provide high quality behavioral health services to those in our community with mental health and substance use disorders who are 18 years or older and reside in New London County and its surrounding towns. Services, which include case management, outpatient behavioral health, crisis intervention, respite care, and forensic services, are recovery oriented and offered in a trauma informed and culturally sensitive manner.  We support individuals to identify and achieve their own goals in recovery, fostering independence, dignity, and ability.

Selection Plan

FOR ASSISTANCE IN APPLYING:
Please visit our 'Applicant Tips on How to Apply' page.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Joseph K. Fried at Joseph.Fried@ct.gov, 860-924-7053.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for directing the comprehensive programs of the  quality assurance division and monitoring regulatory compliance activities and program enhancement in accordance with national standards and accreditation requirements and/or regional and/or state quality assurance plans.  

EXAMPLES OF DUTIES

  • Directs staff and operations of the division; 
  • Coordinates, plans and manages division activities;
  • Formulates program goals and objectives;
  • Develops or assists in development of related policies, procedures and regulations;
  • Interprets and administers pertinent laws;
  • Evaluates staff;
  • Prepares or assists in preparation of division budget;
  • Maintains contacts with individuals within and outside of division who might impact program activities;
  • Reviews programs for quality of care and services delivered. 
  • Recommends strategies for improvement and compliance;
  • Monitors plans and policies for compliance with federal and state regulations and/or accreditation standards; 
  • Plans and implements through research reporting and analyzing of data compiled on quality of life experienced by individuals of services; Provides consultation services to staff, provider organizations and advocacy agencies regarding quality assurance operations;  
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices; 
    • relevant state and federal laws, statutes and regulations;
    • administration and modern practices associated with delivery of services to individuals; 
    • educational strategies relating to enhancement of quality of life environments; 
    • research methods, statistical analysis and reporting of data;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills.

                MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

                Nine (9) years of professional experience in a health facility, system, or research environment for the types of clients, facilities or programs serviced by the agency.

                MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

                Two (2) years of the General Experience must have been in a supervisory or managerial capacity or as a quality assurance professional responsible for program evaluation.

                MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

                • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
                • A Master’s degree in public administration, health administration, education, management, social work, social and human services or a closely related field may be substituted for one (1) additional year of the General Experience.
                • A doctoral degree in public administration, health administration, education, management, social work, or social and human services or a closely related field may be substituted for one (1) additional year of General Experience. 

                PREFERRED QUALIFICATIONS

                • Experience with Health Information Management
                • Experience with implementation and/or management of electronic health record 
                • Experience with performance improvement and/or project management
                • Experience with external accreditation and/or licensing bodies

                Conclusion

                AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

                The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

                ACKNOWLEDGEMENT

                As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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