STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Connecticut Medicaid Enterprise Technology System Director

Durational Program Manager (Hybrid)

Recruitment #230929-0415VR-001

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Introduction


The State of Connecticut, Department of Social Services (DSS) is currently recruiting for a Durational Connecticut Medicaid Enterprise Technology System (CT METS) Director (Durational Program Manager) located in Hartford, CT.

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • Monday - Friday
  • Hartford, CT
  • Hybrid
  • Durational (This position has an estimated timeframe of 3 years)
About Us:
At DSS, we deliver and fund a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. We serve over 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. 

We hope you take this chance to join our team and continue your career with us! Follow us on twitter@ctdss and see what we are all about!

The Role:
The Connecticut Medicaid Enterprise Technology System (CT METS) is a large-scale, statewide information technology and business process improvement program led by the Department of Social Services. The CT METS Program will examine the business processes and systems across Medicaid including how we organize the large volumes of information necessary to support the program. 

DSS is seeking an experienced technology leader who will be responsible for the planning and strategic delivery of a multi-year effort to realize Medicaid program outcomes including:
  • Whole person-centered service delivery
  • Streamlined provider supports with data and analytics
  • Strengthen program integrity, financial, and contract management
  • Modernized technology platform with improved operations and aligned to federal standards
What You Will Do:
The CT METS Director is an executive role that will report directly into the Enterprise Program Management Office within DSS.

Leadership, Planning and Execution
  • Manages the overall CT METS program ensuring efforts are aligned to the strategic goals and outcomes for Medicaid and federal certification requirements 
  • Drives cross-functional planning and effective execution through the development and monitoring of fully integrated program with specific timelines and budgets
  • Leads the coordination of program activities and resources in a manner that maximizes efficiency and minimizes conflicts
  • Owns the development and socialization of program level roadmaps and development of project plans ensuring stakeholder buy-in and adherence to regulatory and legal compliance standards
  • Ensures adequate coverage of resources, tools and technology required to cover of all areas of expertise necessary to support and execute through the creation and maintenance of staffing plans to support the current and future work demands and program deliverables
  • Apply financial modeling, cost benefit analysis and other methods on multi-solution planning that has project, and state / federal operational financial impact
  • Maintain and prepare program budget, forecast, and vendor burn rates while working with the agency finance department on long range planning
Stakeholder Management & Communication
  • Cultivate relationships with internal and external Medicaid program stakeholders to ensure coordination on cross-agency needs across existing and planned investments to ensure alignment to planned outcomes
  • Ensure the success of business outcomes by understanding the value of the projects and ensuring the appropriate level of transparency via KPI reporting and other communications 
  • Maintain productive relationships between vendors and shared service providers throughout the programs and change management life cycles to agreed upon vendor/service performance KPI’s
  • Develop and drive all program/project level communication by facilitating entrepreneurial meetings across all levels of leadership. Ensures all program/project meetings use the discipline required to engage stakeholders and team members working in a hybrid work environment.
Program Change Control, Risk, and Issue Management 
  • Demonstrates the ability to adapt and lead change and coach others in the acceptance and support of change and the ability to formulate questions and ideas
  • Lead and facilitate team discussions on strategies, short-term and long-term project planning, opportunities for expediting timelines, identification of resource constraints, and proactively identify complex project issues and risks, and assure appropriate escalation
  • Tracks and manages dependencies across multiple projects; leads escalation processes to make issues visible to stakeholders and leadership; drives resolution of dependency issues through the process
What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
Discover the opportunity to: 
  • Engage in a rewarding career
  • Assist our employees so they can achieve success
  • Make a difference in the public sector
  • Work together in a collaborative team environment  

Selection Plan

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for making or conducting a special inquiry, investigation, examination or installation pursuant to Section 5-198(n) of the Connecticut General Statutes.

PREFERRED QUALIFICATIONS

  • BA/BS Degree and/or equivalent work experience 
  • 5+ years of experience in the Health Care industry or Medicaid 
  • 5+ years of experience managing large scale, multi-year technology modernization programs 
  • Experience in leading decision-making processes in a matrixed environment
  • Experience in establishing key performance indicators and metrics to drive technology delivery and effectiveness
  • Experience communicating complex technical and non-technical information at various levels within the organization
  • Experience with MS Office suite of tools: Project, SharePoint, Visio, Power Point, Excel, TEAMS and Power BI
  • Knowledge of Medicaid policy and financing 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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