Information Technology Technician (40 Hour)
Recruitment #230927-7602FR-001
| Location |
Hartford, CT
|
|---|---|
| Date Opened | 10/2/2023 08:30:00 AM |
| Salary | $63,536 - $79,235/year; new hires to state employment start at the minimum |
| Job Type | Open to the Public |
| Close Date | 10/23/2023 11:59:00 PM |
Introduction
- Work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
- Excellent state benefit package, including health and dental coverage
- Generous paid time off including 13 holidays per calendar year
- Retirement plan options
- A culture that encourages work-life balance
- State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
- LOCATION: OPM, Division of Administration
- ADDRESS: 450 Capitol Avenue, Hartford, CT
- WORK HOURS: Full-time, first shift, 40 hours per week
- SCHEDULE: Monday through Friday
- Work within a dynamic team of Information Technology professionals providing end user technical support to agency staff.
- Assist users in utilizing software applications.
- Assist staff by troubleshooting network, hardware and software problems.
Selection Plan
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
- Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam.
- At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
- If have any questions pertaining to this recruitment, please contact opm.recruitment@ct.gov.
- Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK)
EXAMPLES OF DUTIES
This position will be responsible for providing end user support. Anticipated duties of this position include, but are not limited to the following:
- Respond to employee phone calls, emails and requests for technical support;
- Assist staff by determining and/or troubleshooting problems with network, hardware and software;
- Install and configure local and network printers and scanners;
- Assist users with problems in utilizing software applications specifically regarding the Microsoft Office Suite and will provide user support training;
- May perform, coordinate or assist in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; and
- May maintain service logs and/or on-line trouble logs, inventories of computer and/or voice equipment.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of experience in information technology (IT) operations support or another IT related support area.
NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.
2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
- Experience providing Help Desk level support for information technology issues;
- Experience installing, configuring, performing maintenance, and upgrading PCs, network equipment, and servers;
- Experience with Microsoft Windows and Microsoft Office 365 suite applications;
- Experience with iOS and Android operating systems;
- Experience working independently in a team atmosphere;
- Experience supporting local & networked printers & scanners;
- Experience prioritizing tasks; and
- Experience working with confidential materials.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by
