Social Services Lead Investigator - Fraud and Resources


Recruitment #230711-7325SH-001


We are currently recruiting for a Social Services Lead Investigator within the Quality Assurance - Client Fraud and Resources Unit. In this position you will be required to conduct field work. Position will be available in New Haven and Norwich for Fraud Unit and Norwich for Resources Unit.

The State of Connecticut, Department of Social Services (DSS)delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

What we can offer you:
  • To work for a Forbes top company: 'Forbes' State of Connecticut Ranked - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • Industry leading health benefits, including medical and dental coverage.
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A balanced work-life.
Position highlights:
  • Work Schedule: Monday through Friday, First shift, 8:00am-4:30pm
  • Work Hours Per Week: 40 hours
  • Work Shift: First
  • Location: New Haven and Norwich
In this role, you will discover the opportunity to:
  • Engage in a rewarding career.
  • Showcase your talents in a meaningful role.
  • Thrive in an exciting environment.
  • Provide support to a division that is passionate about the work we do.
  • Make a difference in the public sector.
  • Work together in a collaborative team environment.

Selection Plan

    • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Please note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any pint during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Please visit our Applicant Tips on How to Apply page. 
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at 
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 


In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to fraud and recovery of public assistance.


  • Plans unit workflow and determines priorities;
  • Schedules, assigns, oversees and reviews work;
  • Establishes and maintains unit procedures;
  • Provides staff training and assistance including monitoring and assessing current and projected needs;
  • Conducts or assists in conducting performance evaluations;
  • Acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures;
  • Makes recommendations on policies or standards;
  • Prepares reports and correspondence;
  • Acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures;
  • Acts as unit policy specialist in difficult, unusual and/or complex case resolution;
  • Processes complex cases;
  • Testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders;
  • May be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy;
  • Performs related duties as required.


  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • public assistance programs;
    • investigatory methods and techniques;
    • property ownership and personal finances;
  • Knowledge of court procedures, legal terminology and related legal instruments;
  • Considerable skill in conducting investigations;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
    • problem solving skills;
  • Considerable ability to
    • analyze financial and legal documents for cases supporting fraud;
    • summarize and articulate findings;
    • utilize computer software and systems;
  • Supervisory ability.


Six (6) years of experience in fraud investigations related to public assistance programs or real and personal assets.


One (1) year of the General Experience must have been in performing fraud and/or recovery investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Investigator (Fraud and Resources).


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  • For state employees one (1) year of experience as a Social Services Investigator (Fraud and Resources) may be substituted for the General and Special Experience.


  • Experience in Policy and methods used to calculate over payments and over payment recovery processes.
  • Experience interpreting and applying relevant agency policies and procedures.
  • Experience in court procedures, legal terminology and related legal instruments.
  • Experience completing arrest warrant affidavits.
  • Experience comprehending and interpreting financial and legal documents.
  • Experience utilizing all aspects of Impact, all Microsoft Office programs and Diamond.


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.