Family and Community Services Director


Recruitment #230609-1665MP-001


We are seeking a highly motivated Family and Community Services Director to lead the Systems Division within our Central Office.

The State of Connecticut, Department of Children and Families' (DCF) mission is partnering with communities and empowering families to raise resilient children who thrive. We are proud of our diverse and dedicated workforce who strive every day to meet the needs of those we encounter. We are composed of a Central Office, 14 area offices, and 2 residential facilities, and the Wilderness School.

What we can offer you:
  • To work for a Forbes top company: 'Forbes' State of Connecticut Ranked - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • Industry leading health benefits, including medical and dental coverage.
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A balanced work-life.
This position is responsible for leading an exceptional team of system-focused professionals who act as partners between DCF and the provider community. The goal of the Systems Division is to ensure an optimal service delivery system for the $300 million of DCF-funded services for children and families. This position requires significant working relationships with internal and external stakeholders; and the ability to triage and remove systems issues related to service delivery. In this position, you would play an integral role in multiple statewide initiatives spanning service system, fiscal, racial justice, learning & development, and technology spaces at DCF. Additionally, this position serves a key leadership role within multiple internal and external workgroups, including the State and Regional Advisory Councils.

What you will do:
  • Develop goals and strategic direction for the Systems Division.
  • Cultivate cohesive relationships with internal and external stakeholders.
  • Leverage data and service trends to enhance service delivery system.
  • Provide direct supervision to six Systems Program Directors.
  • Oversee the Service Outcome Advisory Council (SOAC).
  • Support Universal Referral Form (URF) development
  • Participate, support, and contribute to multiple internal leadership meetings, including the Statewide Racial Justice Workgroup (SRJWG), Business Process Meeting (BPM), ChildStat, and others.
  • Serve as program lead for the Racial Justice Institute.
  • Oversee project management of the Waterbury School Prevention Pilot and Enhanced Service Coordination project.
Position highlights:
  • Work Hours Per Week: 40 hours
  • Work Schedule: Monday - Friday
  • Work Shift: First
  • Location: Hybrid, Hartford, CT. 

Selection Plan

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Please visit our Applicant Tips on How to Apply page. 
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at 
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 


In the Department of Children and Families and Office of Early Childhood this class is accountable for directing the development of and administering a comprehensive statewide system of family and community programs and services as it relates to children served by the agency. 


  • Directs staff and operations of the unit;
  • Coordinates, plans and manages unit activities;
  • Formulates program goals and objectives;
  • Develops or assists in development of related policy;
  • Interprets and administers pertinent laws;
  • Evaluates staff;
  • Prepares or assists in preparation of budget, as assigned;
  • Maintains contact with individuals within and outside of unit who might impact on policy or program activities;
  • Reviews and evaluates availability and uses of federal and state funds;
  • Develops and recommends service expansion and/or modification;
  • Identifies, reviews and recommends community service offerings;
  • Recommends changes necessary to implement, coordinate and integrate services across the agency;
  • Evaluates responsiveness of program and activities in the community;
  • Develops and recommends changes to statutes and regulations;
  • Monitors progress of department sponsored legislation as well as other legislation impacting the department;
  • Prepares comprehensive reports;
  • Works with federal, state and community agencies in developing and implementing new or modified programs;
  • Provides for quality and cost-effective delivery of services;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.


  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • relevant state and federal laws, statutes and regulations;
    • relevant community programs and services;
  • Knowledge of
    • state legislative process; 
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable organizational and administrative ability;
  • Ability to draft and interpret legislation and administrative regulations, proposals and reports.


Nine (9) years of experience in a managerial or administrative capacity in an organization having programmatic and/or regulatory responsibilities.


  • Experience planning and managing service delivery systems within a large and complex setting and / or state agency.
  • Experience supervising and managing a team.
  • Experience collecting, analyzing, and leveraging data for system improvement.
  • Experience in social work, human services, behavioral health, or public administration.


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.