Quality Review Specialist


Recruitment #230124-5687HC-001


Are you versed in the modern methods of working with individuals with intellectual disabilities? Do you have experience coordinating residential programs addressing residential, programmatic or educational needs? If so, this position is for you!

The State of Connecticut, Department of Developmental Services (DDS) seeks two talented and qualified (see general & special experience belowindividuals for the position of Quality Review Specialist in DDS Central Office, in the Medicaid Operations Division. 

We offer competitive benefits including:
  • Health and dental insurance 
  • Retirement plan
  • Group life insurance
  • Other supplemental benefits. 
  • Paid time off 
  • 13 paid holidays per calendar year, in addition to 
  • Vacation leave accruals
  • Sick leave accruals
  • Personal leave accruals
State of Connecticut Department of Developmental Services Mission and Vision Statements
The mission of the Department of Developmental Services is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

All citizens supported by the Department of Developmental Services are valued contributors to their communities as family members, friends, neighbors, students, employees, volunteers, members of civic and religious associations, voters and advocates.  These individuals:
  • Live, learn, work and enjoy community life in places where they can use their personal strengths, talents and passions.
  • Have safe, meaningful and empowering relationships.
  • Have families who feel supported from the earliest years and throughout their lifetimes.
  • Have lifelong opportunities and the assistance to learn things that matter to them.
  • Make informed choices and take responsibility for their lives and experience the dignity of risk.
  • Earn money to facilitate personal choices.
  • Know their rights and responsibilities and pursue opportunities to live the life they choose.
      The Schedule
      • The current vacancies are located in Hartford
      • Full-time
      • 35 hour per week position
      • Monday through Friday schedule
      • Although first shift hours are assigned, candidate must be flexible to meet the needs of the agency
      • Statewide travel may be expected
        Apply Today!
        As indicated on the Work tab within the application, ensure you are providing descriptive, well-written details about your experiences, skills and accomplishments that relate to this position.

        Selection Plan

        • This position may be subject to Federal requirements for COVID 19 Vaccination Immunization. 
        • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
        • If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Jennifer Borenski, EEO Specialist 2 at (860) 418-6143 or 
        • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
        • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
        • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
        • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
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        • Please visit our Applicant Tips on How to Apply page. 
        • Should you have questions pertaining to this recruitment, please contact Liz Weston at 
        • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
        • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
        • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 


        In the Departments of Developmental Services and Public Health this class is accountable for independently performing a full range of tasks in the evaluation and monitoring of programs and services for individuals with intellectual disabilities or other related conditions.


        Performs on-site inspections through reviewing, monitoring and evaluating programs and services; observes individuals served and staff interactions and conducts interviews of staff, individuals served and family members or guardians; interprets federal and state regulations regarding facilities under their jurisdiction; prepares reports on facilities, programs and/or agency findings for compliance with pertinent federal and state regulations and communicates results; maintains records of inspections and subsequent recommendations; meets with providers in cases of non-compliance and suggests plans or correction as needed; provides on-going consultation and technical assistance in relation to requirements and implementation of program standards; investigates complaints regarding licensed or certified facilities, programs and agencies; identifies situations of serious threat to individual health and/or safety and recommends corrective action; assesses outstanding corrective actions and follow-up items; conducts outreach to family members or guardians; reviews and evaluates medical records, individual plans, case notes, legal and fiscal documents; assists in the development of regulations, policies and standards for quality assurance; may research, analyze and contribute to the development and implementation of new quality measures and methods; may determine appropriateness of individual services and supports on an ongoing basis; may prepare data for legal proceedings regarding service quality to individuals served; may participate in administrative and legal proceedings; may coordinate team inspection procedures; performs related duties as required.


        Knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of principles and practices of inspection, evaluation, compliance and quality improvement; knowledge of state policies and local ordinances; knowledge of principles and practices of health inspectors and fire inspectors; knowledge of modern methods of care, treatment and education of individuals served with intellectual disabilities; interpersonal skills; oral and written communication skills; ability to perform inspections and individual reviews; ability to utilize computer software; ability to evaluate active treatment service.


        Six (6) years of experience in writing, implementing and/or evaluating individual client programs for individuals with intellectual disabilities or other related conditions.


        One (1) year of the General Experience must include experience on an interdisciplinary team addressing the residential, programmatic or educational needs of individuals with intellectual disabilities or other related conditions.

        Note: For State Employees, the Special Experience will be interpreted at the level of Supervising Developmental Services Worker 1 or Supervising Developmental Services Worker 2.


        1. College training may be substituted for the General Experience on the basis of fifteen (l5) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
        2. A Master's degree in the behavioral sciences, child development, counseling, education, nursing, psychology or licensure as a Physical Therapist or Occupational Therapist may be substituted for one (1) additional year of the General Experience.


        • Experience with working with Community Living Arrangements and Community Companion Homes Regulations and the Licensing processes of both programs.
        • Experience performing various assessments and quality audits within a healthcare system
        • Experience conducting consumer satisfaction surveys (e.g. National Core Indicators (NCI's).
        • Experience conducting interviews
        • Experience performing remote/virtual inspections
        • Experience making quick and rational judgement calls
        • Experience with time management and organizational skills 
        • Experience applying applicable CT statutes, regulations, policies, procedures, standards, codes requirements and best practices
        • Experience using various web based systems, video conference platforms, QSR application as well as data collection systems (e.g. Excel, Therap., Evolve, Care Logic, Medisked, etc.) 
        • Experience writing and negotiating plans of corrections and overseeing implementation of plans of correction
        • Experience writing detailed reports and/or summarizing findings of concern


        1. Incumbents in this class may be required to possess a current Connecticut license for the appropriate disciplines.
        2. Incumbents in this class may be required to travel.



        The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.