Connecticut StateDepartment of Administrative Services

Social Services Investigations Supervisor - Fraud and Resources

Hybrid

Recruitment #230123-5044SH-001

Introduction


The State of Connecticut, Department of Social Services (DSS), Fraud and Resources Division is recruiting for a Social Services Investigations Supervisor in the Resources Unit.

The Schedule:
  • Full-time
  • Monday - Friday
  • 8:00 a.m. - 4:30 P.M.
  • Hybrid Role
  • Norwich, CT
State of Connecticut employees participate in a competitive benefits plan that includes: 
  • Excellent health and dental coverage; 
  • A generous retirement plan; 
  • Paid time off; 
  • A healthy work/life balance!
Discover the opportunity to: 
  • Engage in a rewarding career; 
  • Assist our employees so they can achieve success; 
  • Make a difference in the public sector; and 
  • Work together in a collaborative team environment.  
About the State of Connecticut: 
Living in Connecticut allows you to live with mountains, forests, ocean fronts, rivers, and a wonderful green countryside right at your doorstep. The state has charm, elegance, and a high standard of living. Our school systems offer an outstanding education, and our communities are among the safest in the country. Connecticut experiences all four seasons and gives you the option to choose living in sophisticated country-life or living in the center of a lively city. 

We encourage you to come see all that Connecticut has to offer by joining the DSS team! 

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to fraud and recovery of public assistance.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of public assistance programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of property ownership and personal finances; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to analyze financial and legal documents for cases supporting fraud; considerable ability to summarize and articulate findings; considerate ability to utilize computer software and systems; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in performing investigations in the fraud and recovery of public assistance unit.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting fraud and/or recovery investigations.

Note: For state employees, this is interpreted at the level of Social Services Lead Investigator (Fraud and Resources).

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Fraud and Resources) may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience with DSS Resources and Fraud functions and operations
  • Experience providing training and support to staff  
  • Experience with investigatory methods and techniques  
  • Experience locating, interpreting and applying policies, State Statutes and Federal Regulations  
  • Experience interacting with clients and their authorized representatives for overpayment recoveries and associated penalties  
  • Experience using ImpaCT, Microsoft Word, Access and Excel to manage data, write reports, track work and schedule meetings  
  • Experience communicating effectively across all levels of an organization, including both internal and external partners

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.




The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.