Public Health Services Manager


Recruitment #230117-5627MP-001


The State of Connecticut, Department of Public Health (DPH) is seeking a Public Health Services Manager (PHSM) to be assigned to the Practitioner Investigation Unit (PIU). The PIU is part of the Healthcare Quality and Safety Branch which investigates complaints to comply with Sec. 19a-14 of the Connecticut General Statutes, which requires and authorizes the DPH to investigate complaints against licensed health practitioners. 

The PHSM serves as the primary DPH manager for day-to-day activities of the PIU.  The PIU investigates complaints that identify a (significant) danger to the public. Complaints are generated from multiple sources that include, consumers, mandatory reporters, the national practitioner data bank, and media sources.  The PHSM ensures that the workflow of the unit focuses on the complaints with the highest risk to public health and safety.  The position maintains contact with other regulatory and law enforcement agencies, Boards and Commissions that complement the work of the DPH.  The PHSM works closely with the Section Chief to support the needs of the unit and agency.

The Mission of DPH is to protect and improve the health and safety of the people of Connecticut by assuring:

  • The conditions in which people can be healthy;
  • Preventing disease, injury, and disability; and
  • Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

Are you interested in joining our team as a Public Health Services Manager? We encourage you to apply today! This is a permanent, 40 hour per week, position where the work assignment will be in the office initially.  Following the initial onboarding and orientation, there may be an opportunity to incorporate some telework in accordance with State and Agency policies.

We offer a competitive benefits package, excellent health care, generous leave policies, retirement plan, and more! We also encourage a healthy work-life balance to all employees!

Selection Plan

Please visit our 'Applicant Tips on How to Apply' page.

This position may be subject to Federal requirements for COVID-19 Vaccination Immunization.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Pam Rochette via email at


In the Department of Public Health this class is accountable for directing statewide activities of public health programs and/or directing the staff and programs of a large section of the department.


  • Directs staff and operations of a public health program; 
  • Coordinates, plans and manages office activities;
  • Formulates program goals and objectives; 
  • Assists in preparation of office budget; 
  • Maintains contacts with individuals, other operating units and outside agencies that may impact on program activities;
  • Implements new procedures and procedural revisions;
  • Recommends appropriate staffing levels; 
  • Administers state and federal regulations pertaining to division;
  • Exercises responsibility for maintaining program integrity; 
  • Responds to inquiries from out of state agencies and the general public regarding public health services; 
  • Prepares reports as necessary; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.


  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • and ability to apply relevant local, state and federal laws, statutes and regulations; 
    • health care delivery systems, practitioners and/or providers;
    • aims, objectives and operational environment of health providers; 
    • principles and practices of public administration;
  • In addition to above
    • Statewide Oral Health Program
      • principles, practices and techniques of oral health;
    • Women, Infants and Children (WIC) Program
      • relevant current public health principles and practices;
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills.


Nine (9) years of professional experience in a health organization.


Two (2) years of the General Experience must have been in a supervisory capacity with responsibility for the planning, development and execution of a comprehensive health or health related program.

NOTE: A health organization is defined as a large multi-dimensional agency with responsibility for developing, administering or regulating health programs.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in public health, health education, health care administration, nursing, other health related fields, or public administration may be substituted for one (1) additional year of the General Experience.


  • Experience managing or supervising day-to-day operations of a complex health care or occupational regulatory program.
  • Experience interpreting, applying, and enforcing statutes and regulations that apply to licensed health care professionals or other regulated individuals or entities. 
  • Experience prioritizing, managing, and monitoring a large and complex workflow process involving multiple staff.
  • Experience with risk identification, mitigation, and avoidance in a health care or other regulatory program.
  • Experience responding orally and in writing to public inquiries or to individuals making complaints.
  • Experience representing a program to the public, Board, or elected officials, regarding issues of high visibility or sensitivity.
  • Experience hiring, evaluating, and disciplining employees that are represented.


  • Statewide Oral Health Program incumbents in this class must possess and retain a license to practice dentistry in Connecticut or must possess and retain a license as a Registered Dental Hygienist in Connecticut.
  • Women, Infants and Children Program incumbents in this class must possess and retain certification as a Registered Dietitian.
  • Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.