Social Services Medical Administration Manager


Recruitment #230111-2491FP-001


Do you have experience managing the policy development and program implementation of agency health service programs provided through Medicaid?
If so, come join our team!

The State of Connecticut, the Department of Social Services (DSS) invites qualified applicants to apply for a Social Services Medical Administration Manager position in the Integrated Care and the Behavioral Health Unit for the Division of Health Services.

Comprehensive Benefit Offerings: 
  • Industry leading health benefits, including medical and dental coverage.
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
The Role:
  • Job duties include, but are not limited to:
  • Manage the staff and operations of a Medical Administration Operations, Policy Section or Waiver Policy and Enrollment Division; 
  • Implement policies and/or programs for health care services; 
  • Coordinate, plan and manage unit activities; 
  • Formulate program goals and objectives; 
  • Develop or assist in the development of related policy.
Position Highlights:

Selection Plan

These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.

To Apply:
  • If selected for further consideration, State employees may be required to provide last 2 service ratings and last 2 attendance records. Non-state employees may be required to provide 2 current letters of professional reference.  
  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • For assistance in applying, please visit our Applicant Tips on How to Apply page.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
Connect With Us:
  • If you have any questions pertaining to this recruitment, please contact Anamaria Giangarra at and reference the recruitment number. 
  • Follow the State of Connecticut on LinkedIn.


In the Department of Social Services and Department of Developmental Services this class is accountable for managing the policy development and/or program implementation of agency health service programs provided through Medicaid.


Manages the staff and operations of a Medical Administration Operations, Policy Section or Waiver Policy and Enrollment Division; implements policies and/or programs for health care services; coordinates, plans and manages unit activities; formulates program goals and objectives; develops or assists in the development of related policy; interprets and administers pertinent laws; coordinates research, data analysis and program planning efforts; monitors, analyzes and evaluates policies and/or programs to determine cost-effectiveness and quality of service; evaluates staff; prepares or assists in budget preparation; maintains contacts with individuals both within and outside of the agency who might impact on program activities; act as agency contact with and represents the agency before hospitals, medical care providers, Federal and other State agencies, other operating units, agencies and outside officials; maintains liaison with federal and state agencies administering the Title XVIII and XIX programs; may implement and monitor contracts with providers of medical services in the community; performs related duties as required.


Considerable knowledge of policy, regulations and laws applicable to medical care administration; considerable knowledge of public health programs and administration; considerable knowledge of federal and state medical care programs; considerable knowledge of relevant agency policies and procedures; considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant State and Federal laws, statutes and regulations; considerable interpersonal skills; considerable oral and written communication skills. 


Nine (9) years of experience in the health services field involving the administration, planning or coordination of health care programs.


One (1) year of the General Experience must have been in a managerial, supervisory or consultative capacity with programmatic and administrative responsibility for a statewide health care program. Note: DEPARTMENT OF SOCIAL SERVICES: For State Employees this is interpreted at the level of Health Program Supervisor, Pharmacy Consultant, Planning Specialist, Public Assistance Consultant or Supervising Nurse Consultant. DEPARTMENT OF DEVELOPMENTAL SERVICES: For State Employees this is interpreted at the level of Developmental Services Program Manager or Developmental Services Supervisor of Case Management.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in Public Health, Health Care Administration or a closely related field may be substituted for one (1) additional year of the General Experience.


  • Experience working in the behavioral health environment and substance use disorder treatment fields.
  • Experience in developing policies related to behavioral health care and management and substance use disorder treatment services.
  • Experience of clinical treatments and methods  to treat behavioral health Members.
  • Experience in researching and developing rates for behavioral health related services.
  • Experience in managing contracts of at least $5 million annually or a contract that serves more than 10,000 individuals per year.
  • Experience with data analytics.
  • Experience in quality improvement activities.
  • Experience in customer service – phone, email, in person.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.