STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Branch Supervisor

Office/On-site

Recruitment #221208-4386CL-001

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Introduction



The State of Connecticut Department of Motor Vehicles (DMV) invites its qualified agency employees to apply for the position of Motor Vehicle Branch Supervisor with a current opening in Bridgeport, CT, and anticipated openings in the following CT locations:  Danbury, Putnam, and Wethersfield.

Applicants must select Bridgeport, Danbury, Putnam, and/or Wethersfield on their application prior to submission if they wish to be considered. Failure to indicate the locations listed above will result in the applicant not being considered for vacancies in that specific location.

WHAT WE CAN OFFER YOU

  • As a state employee, you would continue to be able to participate in our competitive benefits plan.
  • Health and dental insurance
  • A retirement plan
  • Group life insurance
  • Other supplemental benefits
  • Paid time off is also offered, including vacation, sick and personal leave accruals.
  • You would also continue to be part of a culture that encourages work-life balance.
THE ROLE

The selected candidate will be required to remain until the last customer is served.  These positions are for Branch Operations, where the individual will be working in a fast-paced environment with a high volume of customer contact.

DISCOVER THE OPPORTUNITY TO

  • Assist in coordinating and implementing effective operational branch procedures
  • Ensure proper maintenance end compliance in office policies, standards, and procedures
  • Be responsible for collection and deposits of large sums of money
  • Adjust work assignments to accommodate the needs of the office
  • Prepare bank deposits
  • Resolve issues
  • Perform a variety of administrative functions for the office
ABOUT US

The mission statement of the Connecticut Department of Motor Vehicles (DMV):

To promote and advance public safety, security and service through the regulation of drivers, their motor vehicles and vehicle-related businesses.

POSITION HIGHLIGHTS

  • Tuesday - Saturday OR
  • Tuesdays, Wednesdays, and Fridays 7:30 AM – 4:45 PM, Thursdays 9:00 AM – 6:15 PM, Saturdays 7:45 AM – 12:45 PM
  • Full-time (40 hours per week)
  • First shift

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

To Apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:

Please visit our "Applicant Tips on How to Apply" page.
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov or 860-713-5176.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a Motor Vehicle Branch Office, this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public.

In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public.

EXAMPLES OF DUTIES

Performs a wide range of supervisory, administrative and technical duties, as follows:

Supervises assigned staff; assigns and evaluates work for effectiveness; counsels or assists staff in resolving public service difficulties, limited restorations or other problems; provides or assists in providing orientation and training to employees; periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; prepares office reports and correspondence; completes employee service ratings; reassigns staff as necessary to provide most efficient public services; may maintain employee attendance and time records.

Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; checks office equipment to ensure proper functioning; may make minor repairs and adjustments; may be responsible for opening office building and safe; may be responsible for or assist supervisor in ensuring proper building security and maintenance; may be responsible for maintaining inventory and ordering office supplies.

Assists in ongoing provision of information/services to the public; provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; performs the full range of branch office transactions including limited restorations and the operation of equipment as required; may collect money and receipts from staff, prepare bank deposits and resolve balancing problems.

Assists Branch Operations Supervisor in performing a variety of other administrative functions; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of office systems and procedures; knowledge of clerical detail and record keeping including financial record keeping; considerable interpersonal skills; oral and written communication skills; skill in handling and counting money; skill in the operation of office equipment; ability to maintain office equipment; ability to prepare reports; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. Two (2) years as a Motor Vehicle Examiner Specialist or one (1) year as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience required.

PREFERRED QUALIFICATIONS

  • Experience applying motor vehicle laws and regulations
  • Experience supervising staff
  • Experience communicating with internal and external stakeholders
  • Experience handling customer complaints and providing resolutions
  • Experience in prioritizing work process and organizing day-to-day operations

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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