STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Central Office Supervisor 2

Office/On-site

Recruitment #221114-5785CL-001

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Introduction



Are you a DMV employee ready to take the next step in your career?
 If so, we encourage you to apply!

The State of Connecticut, Department of Motor Vehicles (DMV) is recruiting for a Motor Vehicle Central Office Supervisor 2 in the Customer Contact Center in the Wethersfield office. The selected candidate will have full supervisory responsibility and will report directly to the Motor Vehicle Division Manager. This opportunity is full-time, 40 hours per week, with a Monday through Friday work schedule.

This Role is responsible for the supervision of Motor Vehicle Examiners and Motor Vehicle Head Examiners in all functions performed in the Agency's Contact Center. You will provide resolution to complaints with appropriate customer service protocols while maintaining a standard that enforces all laws governing the agency.

Responsibilities include:
  • Plan and oversee the orientation and training plan of Contact Center staff in all information and procedures necessary to obtain driver license, vehicle registration, inspection, emissions, and title information, insurance compliance, and dealer on line functions.
  • Provide training in the use of computers.
  • Clarify procedures, laws, and regulations to line staff and public
  • Maintain routine contact with all agency divisions and units providing up to date customer service information and ensure compliance with current Agency policies.
  • Other duties as assigned.
We hope you take this opportunity to further your career and make an impaCT!

Selection Plan

To apply:
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.

  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.
Important Next Step Information for After You Apply:
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Connect With Us:
If you have any questions pertaining to this recruitment please contact Jasmyn Raymond at Jasmyn.Raymond@ct.gov and reference the recruitment number.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central office this class is accountable for supervising all staff and activities in one of the following areas:

1. A large section responsible for the issuance of operator's licenses and/or registrations.
2. A small section performing advanced examination functions.
3. A large section in the Driver Services Division responsible for providing background information for the Driver Improvement Analysts or for the Legal Division.

EXAMPLES OF DUTIES

Performs a wide range of supervisory, administrative and direct service duties as follows: supervises office staff and activities; interviews job applicants; provides orientation, training, counseling, evaluation and discipline in accordance with departmental standards; establishes work schedules and prioritizes workload; approves leave time; assigns duties and reviews results for accuracy, effectiveness and conformance with policy; reviews and evaluates courtesy and attitude of staff toward the public and other employees; studies and evaluates office tasks performed to assess ongoing training or procedural needs; develops and/or revises office forms and procedures as required; maintains a variety of records, prepares office reports and correspondence; insures proper maintenance of office equipment; orders supplies and maintains inventory control; maintains control and is accountable for security of equipment, official documents and fees collected; performs full range of office services; provides and obtains information from a variety of people within and outside department; handles most difficult office situations; resolves customer complaints; may be involved in activities concerning issuance of official motor vehicle documents; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Motor Vehicle Department; knowledge of office systems and procedures; knowledge of record keeping, including financial record keeping; skill in operating office equipment; considerable interpersonal skills; oral and written communication skills; skill in examining documents to determine compliance with established requirements; supervisory ability; ability to read, understand, and apply motor vehicle laws, regulations, policies, and procedures.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of clerical experience, three (3) years of which must have involved the issuance of official documents requiring the examination of applications and supporting documentation or performing clerical tasks at the level of Office Assistant in the Driver Services Division of the Department of Motor Vehicles.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a working supervisory capacity or in an advanced examination capacity requiring the issuance of a variety of official documents or in an advanced clerical capacity in the Driver Services Division, advanced being defined as at the level of Head Clerk.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. Two (2) years as a Motor Vehicle Examiner Specialist or one (1) year as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience required.
3. Two years as a Head Clerk or one year as a Unit Supervisor in the Driver Services Division of the Motor Vehicle Department may be substituted for the General and Special Experience required.

PREFERRED QUALIFICATIONS

  • Experience monitoring employees' responses to inquiries and completion of tasks based on Contact Center procedures.
  • Experience with multi-tasking Contact Center assignments and providing responses based on Motor Vehicle policies and procedures.
  • Experience with handling internal and external stakeholders’ issues and creating resolutions.
  • Experience supervising, motivating staff, and creating a team environment based on shared objectives and goals.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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