Connecticut StateDepartment of Administrative Services

Processing Technician

Recruitment #221110-6435CL-001

Introduction


The State of Connecticut, Office of the Secretary of the State (SOTS) is designated by the Constitution and General Statutes of Connecticut as the official keeper of a wide array of public records and documents.  As a vital source of information regarding various businesses, commercial lenders, elections, legislation, regulations and other areas, this office is responsible for responding to more than 600,000 requests for information annually.   

We are recruiting for a total of four (4) full-time Processing Technician positions, three (3) for the Business Service Division and one (1) for the Legislative Elections and Administration Division.  The positions are (40 hours) per week, with work hours Monday – Friday. We are located at 165 Capitol Ave, Hartford, CT 06115.

Business Services Division (3 Positions): These positions are for the Business Services Division, and will support UCC lien processing, document authentication/apostille, and notary public licensing. The UCC unit reviews and processes liens filed under the Uniform Commercial Code.  This unit also provides customer support by email and phone on issues related to UCC liens, business annual report filing, and certificate and certified copy orders. The document authentication/apostille unit processes requests to authenticate public records for use abroad. The notary unit reviews and processes applications for notary licenses, renewals and reinstatements. Both units provide customer support by email and phone for the services they provide and other duties, as assigned.

Legislative, Elections and Administration Division (1 position): This position is for the Legislative, Elections and Administration Division, and will support the Election Officers and Staff Attorneys in the division. The division administers, interprets and implements all state and federal laws pertaining to elections, primaries, nominating procedures, and the acquisition and exercise of voting rights. In addition, the division is the official keeper of all acts, orders, grants and resolutions of the General Assembly, receives and maintains legislation, regulations and a wide range of other public documents as required by statute. The division provides customer support by email and phone for the services they provide to the public.  Other duties as assigned.

Selection Plan

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.  Applicants must meet the Minimum Qualifications as listed on the job opening and specify their qualifications on their application. Please ensure that your application is complete, as you will be unable to make revisions once you officially submit your application into the JobAps system.

Applicants invited to interview may be required to submit additional documentation supporting their qualification(s). These documents may include: a resume, performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.  

This posting may require completion of additional referral questions (RQ’s) which will be sent to you via email after the closing date.  The email notification will include an expiration date by which you must submit (Finish) your responses.  Please regularly check your email for notifications.  Please check your SPAM and or Junk folders, as emails could end up there in error.

Updates of this recruitment will be provided through your JobAps portal account.  Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.  For all other inquiries, please contact Lorna Reid, lorna.reid@ct.gov.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to das.shrm@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years' clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Excellent customer service and organizational skills;
  • Must demonstrate strong attention to detail and accuracy;
  • Excellent oral and written communication skills;
  • Experience with the Microsoft Office Suite;
  • Demonstrated ability to utilize multiple forms of communication Zoom, Teams;
  • Ability to work independently, as well as in a team environment;
  • Ability to multi-task and produce in a high-volume transactional environment;
  • Demonstrated ability to learn new skills and work procedures;
  • Ability to follow established procedures and ensure customers receive timely responses;
  • Experience working in a high pressure and critical environment with strict deadlines.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.