Revenue Services Bureau Chief

Recruitment #220929-8648MP-001


Are you looking to grow your career in Public Administration or Accounting? If so, read below and apply today!

The State of Connecticut, Department of Revenue Service (DRS) has an exciting opportunity for a Revenue Services Bureau Chief within the Revenue Analytics and Forecasting (RAF) Unit. 

About us
The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Position highlights
The newly established Research, Analytics, and Forecasting (RAF) Division promotes public confidence in taxpayer collection, encourages voluntary taxpayer compliance, supports improved agency performance, contributes to a favorable fiscal and economic condition for the State by enabling data-driven decision making, and exemplifies a professional work environment. 

The RAF provides a new capability that produces reports yielding descriptive, predictive, and proscriptive insights, by:
  • Mining and analyzing existing data, from both internal DRS and external data sources
  • Facilitating and driving the creation of new data sets
  • Assisting in the creation of the enterprise data architecture
  • Assisting in the creation of efficient, effective, and secure data reporting
  • Responding to requests for research and analysis from both internal and external constituents
  • Fostering new skills and technologies related to analysis and forecasting
This role will oversee the RAF Unit to develop and execute a strategy that will allow the agency to identify and create the descriptive, predictive, and proscriptive insights needed to support the State. 

The Bureau Chief will:
  • Develop the programs and reporting processes to optimize the coordinated development and use of enterprise data to respond to requests for information from key stakeholders, including the executive and legislative branches.
  • Manage a document repository to effectively maintain and track data assets.
  • Participate in the data governance process within the Department of Revenue Services and between the State of CT agencies.
  • Develop standards and best practices to enable the retrieval and consumption of enterprise data and information for visualization, analytical, and decision-making purposes.
  • Manage data, policy, and economics information to transform data into new information that can be leveraged by the State of CT.
  • Establish clear and predictable processes for data sharing within and outside of DRS.
  • Develop relationships with other State Agencies , Governmental Organizations, and Trade Associations to bring best practices in analytics to DRS and the RAF division.
What we can offer you
We take part in a competitive benefits plan which includes:
  • Generous paid time off (vacation, sick and personal)
  • Excellent health and dental coverage
  • Retirement plans and more!
In addition, the State puts an emphasis on:
  • Providing limitless opportunities;
  • Hiring for diversity and fresh perspectives;
  • Performing meaningful work; and
  • Encouraging a healthy work life balance

Selection Plan

Before you apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
Important information for after you apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Questions about this position should be directed to Mackenzie Coleman at


In the Department of Revenue Services this class is accountable for planning, organizing, directing and controlling programs and staff of a bureau (Process Group) with multiple and varied divisions, subdivisions and units.


Directs staff and operations of a bureau (Process Group); coordinates, plans and manages bureau activities; formulates, implements and evaluates bureau policies, program goals and objectives including comprehensive long and short range plans, program priorities, funding, strategies, legislation and regulations consistent with agency mission; develops or assists in development of related policy; interprets and administers pertinent laws; develops and implements performance measurements and standards; prepares Process Group budget and determines priorities for expenditure of financial and related resources; implements new procedures and procedural revisions and standards; maintains contacts with individuals within and outside Process Group who might impact on policy or program activities; works cooperatively with other agency operating units to effectuate high levels of external and internal customer service; may serve as liaison to outside contractors; may recommend and/or assist in drafting proposed legislation; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of Process Group programs, policies and procedures; considerable knowledge of tax programs, policies and issues; knowledge of principles and practices of accounting and auditing; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to organize and direct complex and varied operating units and associated functions; considerable ability to formulate and interpret agency policy, legislation and regulations.


Ten (10) years of professional experience in business or public administration, auditing and/or accounting.


Three (3) years of the General Experience must have been in a managerial capacity accountable for planning, analysis and implementation of major programs.
Note: For state employees the Special Experience is interpreted at the level of a Tax Operations Assistant Chief.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in a related field (e.g. accounting, finance, business, public administration,) C.P.A or J.D. may be substituted for one (1) additional year of the General Experience.


  • Experience developing standards and best practices to enable the retrieval and consumption of enterprise data and information for visualization, analytical, and decision-making purposes.
  • Experience with CTAX, Python, SQL, statistical analysis modeling and languages such as R or Stata, Microsoft’s PowerBI, Lists, and SharePoint.
  • Experience with designing and communicating program goals and objectives for technical and non-  technical audiences.
  • Experience with Revenue and Tax data standards and requirements.
  • Experience preparing presentations, reports, and technical work products in other mediums for agency executives.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.