Information Technology Technician (40 Hour)
Office/On-site
Recruitment #220811-7602FR-001
| Location |
Hartford, CT
|
|---|---|
| Date Opened | 8/18/2022 12:00:00 AM |
| Salary | $61,986 - $77,302/year |
| Job Type | Open to the Public |
| Close Date | 9/2/2022 11:59:00 PM |
Introduction
- Providing Network monitoring of IT infrastructure for routers (including PSDN - Public Safety Data Network), servers, mainframe, critical applications and batch processing;
- Providing vendor escalation/follow up in support of network routers;
- Providing first level Service Desk support of all technology inquiries, incidents and requests;
- Critical incident processing and escalation;
- Supporting State of Connecticut agencies, municipalities, K-12 schools, higher education, hospitals and private organizations and citizens;
Selection Plan
- In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
- For assistance in applying, please visit our 'Applicant Tips on How to Apply' page
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
- At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- The immediate vacancies are listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics
PURPOSE OF JOB CLASS (NATURE OF WORK)
EXAMPLES OF DUTIES
Service/Help Desk: Provides a variety of user support services; provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; assists users by determining and/or troubleshooting problems with network, hardware and software; escalates more complex problems to higher level information systems staff; uses hardware and/or software aids and diagnostic tools to troubleshoot network; installs and configures local and network printers, scanners and other peripherals; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; acts as liaison between users, information systems support staff and vendors; provides user support training; maintains materials such as manuals, user guides and training materials; performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; performs related duties as required.
Production Control: Assists other technical staff in the preparation of operational documentation; performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment; analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of experience in information technology (IT) operations support or another IT related support area.
NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.
2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
- Experience working in an Operations Command or Network Operations Center supporting an enterprise scale information technology environment.
- Experience using Network Monitoring tools
- Experience as a network liaison communicating with vendors to resolve network issues
- Experience in batch monitoring using associated Enterprise Scheduling Platforms for batch processing
- Experience working with Enterprise Help or Service Desk using Help Desk or Service Desk tools in providing customer service support for technical teams in 24x7 operational environments
- Experience with Change Control Management
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by
