Connecticut StateDepartment of Administrative Services

Health Program Assistant 2 (37.5 Hour)


Recruitment #220803-4405XC-001


Are you a current state employee? Are you looking for the next step in your career? 
If so, we encourage you to consider joining our team!

The State of Connecticut, Department of Children and Families (DCF) is partnering with communities and empowering families to raise resilient children who thrive. We are proud of our diverse and dedicated workforce who strive every day to meet the needs of those we encounter.

We are seeking a hardworking Heath Program Assistant 2 to support the Health and Wellness Division based out of DCF Central Office in Hartford. This role will be working under the direction of the Health Advocate Supervisor and is assigned to DCF Region 6: New Britain/Meriden Area Offices. This is a full time, 37.5 hours per week, hybrid opportunity. The schedule is Monday through Friday and the first shift hours are 8:30 a.m. to 4:30 p.m., with a 30-minute break.

About the role:
As part of this team you will help us align with legislative mandates and DCF agency goals by ensuring DCF involved children/youth's health care needs are met. Responsibilities include removing insurance related barriers and providing vital front-line assistance and consultation services to staff in DCF Area Offices. If this sounds like a job made for you, keep reading below!

  • Serve as the point person in navigating the Medicaid and Commercial insurance systems to assure access to health care services.
  • Develop & maintain collaborative relationships with DCF staff as well as community partners, health plans, and facility.
  • Work with regional office staff to assure Early and Periodic Screening, Diagnostic and Treatment (EPSDT) guidelines for dental care are met. Providing families dental health kits and finding in-network medical home/non-medical home dental providers and specialists.
  • Facilitate out-of-state medical coverage. Finding and/or establishing out-of-state providers for DCF-involved children and youth who reside in out-of-state facilities or out-of-state in foster homes.
  • Participate in case management, treatment, and discharge planning conferences for children with complex medical needs.
  • Assist the agency in securing insurance payment for unpaid medical bills.
  • Facilitate the appeals process for denial of goods and services by the HUSKY Health Plan. This includes services related to medical, behavioral health, dental, medical equipment, and pharmacy needs.
  • Conduct training sessions for DCF staff, foster and adoptive parents, and staff located in congregate care settings. Improving their ability to navigate the Medicaid insurance system.
  • Support and educate youth and former foster youth in understanding insurance benefits and how to access vital medical, behavioral health and dental care. Under the Affordable Care Act, DCF is responsible for providing health insurance until age 26 for all foster youth in care when they turn 18.
We offer the same competitive benefits you are accustomed to, including health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 13 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals. We encourage a healthy work/life balance to all employees.

We hope you pursue joining our team and encourage you to detail your related experience on the application!

Selection Plan

To apply:
In order to be considered for this job opening you must be a current State of CT employee for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

This position may be subject to Federal requirements for COVID 19 Vaccination Immunization.

Important Next Step Information for After You Apply:
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

If you have any questions pertaining to this recruitment please contact Jasmyn Raymond at and reference the recruitment number.


In a state health program or project, this class is accountable for compiling and interpreting fiscal and programmatic data and statistics, developing and implementing program plans and monitoring and evaluating a state health program or project for the purposes of quality assurance and compliance with State and Federal laws.


As with all jobs in the generic health program series the exact duties vary considerably depending on the nature of the program and the current stage in its life cycle. Typical examples of work performed at this level include:
assists in the preparation of sections of state health plans or special federal or state program plans; gathers fiscal, programmatic, census and other kinds of needed data from complex calculations and interpretations; reviews program grants requests and monitors fiscal and programmatic performance of grants using agency regulations and guidelines; monitors programs using site visits when necessary; assists in the preparation of program objectives and evaluation of program results; prepares information for public distribution; may serve as staff to a task force or committee; may answer general informational questions for the public; may serve as a liaison between the program or project and specific people or organizations for the purpose of keeping information flowing; may assist in epidemiological investigations; performs related duties as required.


Knowledge of purposes, plans, objectives and programs of public health agencies including the changing patterns of preventive medicine and environmental health; knowledge of the changing aspects of socio-medical philosophies; knowledge of state and community organizations and programs involved in the field of health; considerable oral and written communication skills; interpersonal skills; ability to conduct independent research, develop and gather data.


Six (6) years of experience in a professional capacity in a health organization.


One (1) year of the General Experience must have been in health care program administration, a health systems agency or other health care organization in at least one of the following areas:

1. grant writing or monitoring;
2. formal program planning, development, management or evaluation;
3. or program consultation.

For State Employees this is interpreted at the level of Health Program Assistant 1.

Note: A health care organization is defined as a large multi-dimensional agency with responsibility for developing health programs.


1. College training may be substituted for the General Experience on the basis of fifteen (l5) semester hours equals six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public health, health education, hospital administration, or public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees one (1) year as a Health Program Assistant 1 may substitute for the General and Special Experience.


Preference will be given to candidates with the following experience:
  • With Medicaid programs and benefits and navigating Managed Care and Medicaid systems.
  • Coordinating with various community partners, state agencies and medical providers in the access of care for individuals with medical needs.
  • Establishing and collaborating with interdisciplinary teams.


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.