Connecticut StateDepartment of Administrative Services

Revenue Agent 2

Recruitment #220628-7533AR-001


Are you looking to grow your career with the Department of Revenue Services? If so, read below and apply today!

The State of Connecticut, Department of Revenue Services (DRS) is seeking to promote/reclassify current agency employees to Revenue Agents 2.  There are ten positions in the following units of the Collections and A/R Management Division: Enforcement Unit, Collection Unit and Collection Support Unit. 

As a Revenue Agent 2 you will be responsible for:
  • Handling the post-service of bank and wage warrants by mail which is a significant source of revenue for the division;
  • Train and mentor lower-level staff;
  • If assigned to the Collection Support Unit, process the filing and release of tax liens; and
  • Other related duties as needed. 
These are full-time positions, Monday through Friday, 8:00AM to 4:30PM, located in our Hartford Office. Teleworking opportunities are available. 

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

To Apply:
• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Important Information After You Apply:
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

For questions regarding this recruitment, please contact Mackenzie Coleman at 


In the Departments of Labor and Revenue Services and the Connecticut Lottery Corporation this class is accountable for independently performing a full range of collections and investigations of overdue accounts.


Assists in training of employees engaged in collection of overdue payments; secures more difficult collections; reviews accounts assigned to Revenue Agents which require issuance for warrant, hearing, abatement or attorney action and confers with employees of a higher grade level concerning appropriate action; reviews difficult cases and recommends action; contacts tax debtors or lottery agents to secure full payment; locates tax debtors or lottery agents and levy sources; seeks information relative to financial standing of debtors; arranges for installment payments; corresponds with debtors, accountants and attorneys; prepares investigative reports; makes recommendations pertaining to collection procedures; maintains complete and accurate records of contacts and relevant information; updates departmental records; assists taxpayers in preparation of tax returns; conducts in-house research to resolve disputes; may accompany other agents in the field and assist in handling difficult cases; performs related duties as required.


Considerable knowledge of and ability to interpret provisions of Connecticut Statutes pertaining to collection of overdue revenue; considerable knowledge of methods and procedures used in interviewing and/or investigating; considerable knowledge of the terminology and practices of financial, commercial and industrial institutions; knowledge of accounting principles; considerable interpersonal skills; oral and written communication skills; ability to utilize computer software.


Six (6) years of experience in collections, police, accounting or investigatory work in a regulatory enforcement agency, financial institution, credit bureau, retail sales credit department, industrial or government security agency.


One (1) year of the General Experience must have been at the level of a Revenue Agent 1 or its equivalent. Equivalent Experience is interpreted as professional experience involving the collection and investigation of overdue accounts.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.


  • Experience working independently; 
  • Experience mentoring and training lower level employees;
  • Experience developing training materials;
  • Experience in the bank and wage warrant process;
  • Experience providing customer service with the ability to handle difficult taxpayers over the phone;
  • Experience with the lien process.


1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
3. CONNECTICUT LOTTERY CORPORATION: Incumbents must obtain an occupational license in accordance with Section 12-802a of the Connecticut General Statutes.
4. Incumbents in this class may be required to speak a foreign language.


Incumbents in this class assigned to field positions may be exposed to situations which could result in injury.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.