Connecticut StateDepartment of Administrative Services

Lead Veterans' Residential Facility Worker (40 Hour)


Recruitment #220623-0939FK-001


Are you passionate about helping others? 
Are you looking for a change to continue helping our State's veterans?
If so, this opportunity is for you! 

For over 140 years, The State of Connecticut, Department of Veterans Affairs (DVAhas been caring for its Veterans and their dependents. As a Department, we believe in "serving those who have served." This is accomplished through our: Office of Advocacy and Assistance, Residential Facility, Healthcare Center, and Cemetery and Burial Services. 

The DVA has supported Connecticut Veterans and continues this tradition with Residential and Healthcare programming on our campus in Rocky Hill. There are two paths for residency at the DVA: 
  • Residential Facility: offers temporary, supportive living with programming designed to return Connecticut Veterans to independent living in the community; 
  • Sgt. John L. Levitow Healthcare Center: a state-of-the-art medical facility that offers long-term care for Veterans with chronic, disabling conditions who require 24-hour assistance. 
When you walk through the doors of the Healthcare Center (HCC), one immediately feels a sense of community, comfort, and camaraderie. The HCC stands apart from other 24-hour care centers with full time Physicians and Advanced Practice Registered Nurses on staff. Our highly trained staff is dedicated to providing compassionate care to meet the unique needs of Veteran patients, built on the foundation of integrity, honor, and respect. We pride ourselves on fostering these qualities as we honor Veteran patients for their service and encourage the innate bond between them. 

DVA is seeking an experienced and qualified full time, first shift Lead Veterans' Residential Facility Worker to help support our agency and our Veterans.  This position is 8:00 a.m. to 4:00 p.m. Monday through Friday. The position number is 3194. 

In this role, you will discover the opportunity to: 
  • Engage in a rewarding career;
  • Provide support to a division that is passionate about improving the lives of those we serve;
  • Assist our clients so they can achieve success;
  • Make a difference in the public sector; and
  • Work together in a collaborative team environment. 
As a state employee, you would continue to be able to participate in our competitive benefits plan which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

We hope you take this opportunity to continue your career with us and make an impact by serving your state!
*Salary range may increase effective July 1, 2022.

Selection Plan

This position may be subject to Federal requirements for COVID 19 Vaccination Immunization.

  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • Candidates who meet the Minimum Qualifications, as listed on the job opening, will be considered for this role, as determined by qualifications stated on the submitted application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
  • Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.
  • Updates will be available through your JobAps portal account. Should you have questions pertaining to this recruitment, please contact Pamela Rochette via email


In the Department of Veterans' Affairs, this class is accountable for acting as a working supervisor for Veterans' Residential Facility Workers engaged in the implementation of on-going behavioral support programs and rehabilitative interventions designed to support short and/or long term needs.


Leads and advises Veterans' Residential Facility Workers in assisting veterans with the activities of daily living; functions as a member of a case management team and participates in implementation of behavioral support programs and rehabilitative interventions; assists veterans in developing effective strategies for managing internal and external stress; ensures a safe and healthy living environment; participates in planning rehabilitation activities and programs for veterans; leads social and recreational functions; communicates and interacts with veterans on problems with daily living and refers them for professional help where appropriate; investigates, acts on and notifies medical or protective service staff of problems; prepares and submits work orders for repair of facilities and requisitions for veteran needs; ensures and participates in completion of required records and reports; plans workflow and determines priorities; ensures unit procedures are maintained; provides staff training and assistance; assists in conducting performance evaluations; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; may make recommendations on policies or standards; performs related duties as required.


Knowledge of principles and practices related to the care of individuals living in a residential facility; knowledge of dynamics of human behavior and interpersonal skills; knowledge of veterans' post traumatic stress disorder, psychiatric rehabilitation and/or case management principles and procedures; knowledge of community support systems and resources; basic knowledge of substance abuse problems; considerable interpersonal skills; oral and written communication skills; some supervisory ability.


Two (2) years of experience in the physical and behavioral care and needs of residents living in a health care facility or working with veterans in the community.


One (1) year of the General Experience must have been as a Veterans' Residential Facility Worker.


College training in a behavioral science, social work, rehabilitation therapy or a related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of one (1) year.


Our ideal candidate will possess the following: 
  • Experience leading residents in social and recreational activities; 
  • Experience participating in case management team meetings by reporting observations;
  • Experience working with reporting systems for incident reporting; and
  • Experience with Electronical Medical Record (EMR) systems for input and information gathering.


Incumbents in this class must possess physical and emotional health for efficient performance of duties; a physical examination may be required.


Incumbents in this class may be required to lift or restrain residents; may be exposed to communicable and/or infectious diseases and risk of injury from assaultive residents.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.