Connecticut StateDepartment of Administrative Services

Social Services Investigations Supervisor - Fraud and Resources

Hybrid

Recruitment #220614-5044SH-002

Introduction


Are you a current State of Connecticut, Department of Social Services (DSS) employee looking to tackle a more supervisory role? If this sounds like you, we invite you to check out the opportunities below! 

We are currently recruiting for one promotional opportunity for a Social Services Investigator Supervisor -Fraud Resources. This role will be based out of our Office of Quality Assurance’s Division in Quality Control Claims Unit, located at 55 Farmington Avenue, Hartford, CT 06105. This position is full-time, 40 hours per week, with a Monday - Friday schedule of 8:00 am - 4:30 pm. 

In addition to ensuring that program requirements and statutory mandates are adhered to, the supervisor in this role would be responsible for:
  • Determining unit priorities and maintaining procedures 
  • Overseeing staff development and training
  • Act as a liaison with internal and external partners
As a state employee, you would continue to be able to participate in our competitive benefits plan which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

We hope you take this opportunity to continue your career with us and make an impact by serving your state!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

 Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.    

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. If selected for further consideration, State employees may be required to provide last 2 service ratings last 2 attendance records. Applicants must meet the minimum qualifications as indicated to apply for this position.  

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board  (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov.

The Department of Social Services participates in E-Verify, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

If you have any questions regarding this recruitment, please contact Ethan Ives at Ethan.Ives@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to fraud and recovery of public assistance.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; monitors and coordinates performance of local cooperative agencies; implements personnel policies and procedures; prepares unit corrective action plans to comply with quality review procedures; participates in court proceedings when necessary; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of public assistance programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of property ownership and personal finances; considerable knowledge of court procedures, legal terminology and related legal instruments; knowledge of personnel policies; considerable problem solving skills; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to analyze financial and legal documents for cases supporting fraud; considerable ability to summarize and articulate findings; considerate ability to utilize computer software and systems; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in performing investigations in the fraud and recovery of public assistance unit.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting fraud and/or recovery investigations.

Note: For state employees, this is interpreted at the level of Social Services Lead Investigator (Fraud and Resources).

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Lead Investigator (Fraud and Resources) may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

Preference will be given to those who possess the following:
  • Experience with supervision
  • Experience monitoring and assigning work
  • Experience training and sharing information with staff
  • Experience conducting informational meetings
  • Experience working with relevant state and federal laws, statutes and regulations
  • Experience working with relevant agency policies and procedures
  • Experience applying principles and techniques of time and case management
  • Experience utilizing interpersonal and problem-solving skills
  • Experience with interviewing
  • Experience with organizational strategic planning
  • Experience with running and preparing reports
  • Experience with analyzing and reporting data to inform improvement strategies
  • Experience working with public assistance programs
  • Experience in conducting case reviews
  • Experience with implementing policies and procedures
  • Experience in collaborative verbal and written communication skills to communicate effectively across all levels of the organization
  • Experience with Microsoft Suite including Outlook, Word, Excel, and PowerPoint

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.