Connecticut StateDepartment of Administrative Services

Social Services Investigator - Fraud

Hybrid

Recruitment #220614-5042SH-001

Introduction


The State of Connecticut, Dept. of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. 

We are currently recruiting for a Social Services Investigator within the Client Fraud Unit. In this position you will be required to conduct field work. Positions will be available in Windsor.

Position Details
  • Hours: Full-time, 40 hours per week
  • Schedule: Monday through Friday, First shift, 8:00am-4:30pm
  • Location: Windsor
In this role, you will discover the opportunity to:
  • Engage in a rewarding career
  • Showcase your talents in a meaningful role
  • Thrive in an exciting environment
  • Provide support to a division that is passionate about the work we do
  • Make a difference in the public sector
  • Work together in a collaborative team environment
As a state employee, you would continue to be able to participate in our competitive benefits plan which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

We hope you take this opportunity to continue your career with us and make an impact by serving your state! Follow us on twitter @ctdss and see what we are all about!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

 Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.    

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. If selected for further consideration, State employees may be required to provide last 2 service ratings last 2 attendance records. Applicants must meet the minimum qualifications as indicated to apply for this position.  

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board  (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov.

The Department of Social Services participates in E-Verify, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

If you have any questions regarding this recruitment, please contact Ethan Ives at Ethan.Ives@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services, Investigations Division, this class is accountable for independently performing a full range of tasks in investigations relevant to fraud and recovery of public assistance.

EXAMPLES OF DUTIES

Duties include, but are not limited to:
  • Conducting research on active and closed case files where there is an allegation, suspicion or actual program violation
  • Identifying and evaluates demographics data and financial resources pertaining to applicant, client, deceased client or relative
  • Performing various data integrity matches and subsequent investigation
  • Analyzing financial data and legal documents and substantiates intentional program violations
  • Conducting title searches to identify ownership and transfer history of personal and real property and determines if a property lien, assignment of interest on claims or decedent's estate is necessary
  • Conducting research to determine fair market value of all assets; prepares various financial documents and executes assignment of interest in claims, estates and other assets
  • Providing consultation of legal and policy requirements and procedures; makes recommendations to management and negotiates with attorneys and financial institutions
  • Conducting interviews and unannounced home visits to interview applicants, client and/or third party to determine facts related to eligibility or program violations
  • Determine and document intentional program violation and whether the case warrants an administrative hearing or referral for criminal prosecution
  • Conducting electronic bank transfer Supplemental Nutrition Assistance Program (SNAP) client trafficking investigations and assists in retailer SNAP trafficking
  • Performing related duties as required
  • Additional information here

KNOWLEDGE, SKILL AND ABILITY

Knowledge of public assistance programs; knowledge of investigatory methods and techniques; knowledge of and ability to interpret and apply relevant agency policies and procedures; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of property ownership and personal finances; knowledge of court procedures and related legal instruments; some knowledge of legal terminology; skill in conducting investigations; interpersonal skills; oral and written communication skills; interviewing skills; ability to gather and analyze financial data; ability to interpret financial and legal documents for cases supporting fraud; ability to summarize and articulate findings; ability to prepare reports; ability to perform arithmetical computations; ability to utilize computer software and systems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in fraud investigations related to public assistance programs or real and personal assets.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.
2. For state employees, one (1) year as a Connecticut Career Trainee with the target class of Social Services Investigator (Fraud and Resources) may substitute for the General Experience.
3. For state employees, one (1) year as a Social Services Investigator (Child Support) substitutes for the General Experience.
4. For state employees, two (2) years as an Eligibility Service Worker may substitute for the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to those who possess the following: 
  • Experience in Policy and methods used to calculate over payments and over payment recovery processes
  • Experience interpreting and applying relevant agency policies and procedures
  • Experience in court procedures, legal terminology and related legal instruments
  • Experience communicating across all levels of an organization and with internal and external partners
  • Experience comprehending and interpreting financial and legal documents
  • Experience utilizing all aspects of ImpaCT and Microsoft Excel

SPECIAL REQUIREMENTS

1. Travel to DSS sub-offices, state courts and administrative state agencies may be required.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.




The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.