STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Branch Operations Supervisor 1

Office/On-Site

Recruitment #220524-5791AR-002

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Introduction

Connecticut Department of Motor Vehicles - Wikipedia

Are you a current Department of Motor Vehicles (DMV) employee 
looking to grow your career inside of the agency? 

Do you enjoy collaboratively leading staff to provide the public 
with prompt, courteous and accurate service? 

If so, read below & apply today! 

The State of Connecticut, DMV, is now accepting applications from qualified agency employees for a full-time (40 hours/week), Motor Vehicle Branch Operations Supervisor 1 role located in Bridgeport, CT. The hours are Tuesday, Wednesday and Friday 7:30a.m. -4:45p.m, Thursday 10:00a.m. - 6:15p.m. and Saturday 7:45a.m.-12:45p.m. If you like working in fast-paced environments with high volumes of customer contacts this is the role you’ve been searching for! 

The Role: You will perform a wide range of administrative, supervisory, and direct service duties as follows:
  • Coordinate, implement, and maintain effective operational branch office procedures. 
  • Ensure compliance with central office policies, standards, and procedures. 
  • Ensure the proper maintenance and security of building and grounds, office equipment, supplies, cash, and official documents. 
  • Continuously review cash and document controls. 
  • Responsible for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes. 
  • Negotiate contractual arrangements for the maintenance and repair of the physical plant as required.  
  • Maintain sufficient inventory, order supplies, keep a variety of records and complete weekly, monthly and yearly reports. 
  • Oversee and evaluate lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed. 
  • Adjust work assignments to accommodate immediate needs. 
  • Serve as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information.
  • See other examples of duties below. 
*This salary range may increase effective July 1, 2022. 

Selection Plan

To Apply: 
  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
After You Apply: 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam. 
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. 
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. 
  • If have any questions pertaining to this recruitment, please contact faith.macdonald@ct.gov. 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, this class is accountable for providing the public with prompt, courteous and accurate service by effectively managing all activities in a small branch office.

EXAMPLES OF DUTIES

Performs a wide range of administrative, supervisory and direct service duties as follows:

Coordinates, implements and maintains effective operational branch office procedures; insures compliance with central office policies, standards and procedures; insures the proper maintenance and security of building and grounds, office equipment, supplies, cash and official documents; continuously reviews cash and document controls; has responsibility for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes; negotiates contractual arrangements for the maintenance and repair of the physical plant as required; maintains sufficient inventory; orders supplies; keeps a variety of records and completes weekly, monthly and yearly reports; oversees and evaluates lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed; adjusts work assignments to accommodate immediate needs; serves as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information.

Interviews and selects office staff; provides orientation, counseling, evaluation and discipline in accordance with departmental standards; determines, provides and/or oversees training needs of employees; assigns and periodically reviews work for effectiveness; makes work schedules and approves leave time.

Provides the full range of office services to the public in person, over the phone and through written correspondence; handles the most complex transactions and resolves customer complaints; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of the principles of office systems and procedures; considerable knowledge of clerical detail and recordkeeping including financial recordkeeping; supervisory ability; skill in handling and counting money; skill in the operation of office equipment; considerable interpersonal skills; oral and written communication skills; ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Four (4) years of the General Experience must have involved the issuance of a variety of official documents requiring the examination of applications and supporting documentation including one (1) year in a supervisory capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. One (1) year as a Motor Vehicle Branch Supervisor may be substituted for the General and Special Experience.
3. Two (2) years as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience with the functions and actives of the Department of Motor Vehicles. 
  • Experience applying motor vehicle laws and regulations. 
  • Experience with principles of office systems and procedures. 
  • Experience with clerical detail and recordkeeping including financial recordkeeping. 
  • Experience supervising. 
  • Experience handling and counting money. 
  • Experience operating office equipment. 
  • Experience utilizing interpersonal skills to communicate orally and in writing. 
  • Experience utilizing computer software. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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