STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Community Services Representative

Recruitment #220225-5246SH-001

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Introduction


Do you have experience providing outstanding customer relations while dealing with difficult situations? If so, we want you to check out this exciting opportunity to join our team with the Department of Labor (DOL)! 

At the State of Connecticut, DOL, we are committed to protecting and promoting the interests of Connecticut workers. To accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

We are currently recruiting for multiple Labor Department Community Services Representative positions with opportunities available in Bridgeport, Waterbury, Hamden, Hartford, and Montville. These roles are essential in our partnership with the American Job Center (AJC) to provide a compliment of employment services to citizens in our state. These will be first shift, 40 hours per week, 8:00 am - 4:30 pm, Monday through Friday positions. 
  • Telework is available based on the telework guidelines and will be discussed further during the interview process
In this role, you would work with our AJC partnership to help provide a compliment of employment service support to our community. Along with other duties as needed, we would entrust you to:
  • Conduct one on one interviews with claimants
  • Provide advice on available career services to assist in the employment search process
  • Provide specific career information catered to each individual's needs
The AJC system is a partnership of organizations that provide workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations work as a system to help prepare and train the workforce and offer services that help businesses and industry find talent. We offer a full complement of employment services, including career centers, recruitments, workshops, and employment services for veterans. We can also assist with unemployment insurance questions.

As a state employee, you will be open to a terrific work life balance and competitive benefits package. This includes; excellent health care, generous leave policies, a retirement plan, a deferred compensation program, and more!

We hope you take this opportunity to join our team and make an impact by serving your state!

 Check out this video below to see what it's like to be a state employee:
            

Selection Plan

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.    

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. If selected for further consideration, State employees may be required to provide last 2 service ratings last 2 attendance records. Applicants must meet the minimum qualifications as indicated to apply for this position.  

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board  (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov.

If you have any questions regarding this recruitment, please contact Ethan Ives at Ethan.Ives@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for providing client services in the areas of unemployment compensation, assessment of clients needs, placement of workers and employer services; in the Central Office this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.

EXAMPLES OF DUTIES

This position may require commuting between affiliate offices in the various regions. The job duties will entail but are not limited to:
  • Conduct UI Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with claimants 1:1. 
  • Review claimant's efforts to find work and advise claimants about the services available in the AJC to assist in their return to the workforce. 
  • Identify potential UI eligibility issues. 
  • Provide labor market and career information that addresses claimant’s specific needs.  
  • Make referrals to supporting agencies for re-employment services and/or training.
  • Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires, and provide job matching assistance.  
  • Record activities and messages regarding services provided.
  • Provide employment services (both virtually and in-person) to job seekers on a rotating basis by providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters. 
  • Facilitate employment readiness workshops to job seekers on topics such as, but not limited to:  Fundamentals of Résumé Writing, Interviewing Strategies & Techniques, Successful Job Search Strategies and LinkedIn.
  • May assist UI customers with filing claims, address changes, weekly claim assistance and provide general UI information/assistance. 
  • Review the rules of UI eligibility with customers and all the various services and resources available in the Workforce Development system to help customers return to work sooner, before UI benefits exhaust.  
  • Maintain & record messages, activities & case notes in the UI business system and CTHires.
  • Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
  • Perform other related duties as required.
  • Additional information can be found here

KNOWLEDGE, SKILL AND ABILITY

Knowledge of Job Service, Unemployment Compensation and Employment and Training laws, regulations, policies and procedures; knowledge of interviewing techniques and principles; interpersonal skills; oral and written communication skills; analytical skills; decision making ability; ability to establish cooperative relationships with staff, employers, diverse client population and the public; ability to use automated systems; ability to maintain good public relations; ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures; ability to create and maintain case management records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of technical level experience in counseling, employment placement, public contact work, human service programs, community action programs, Job Service, Unemployment Insurance or Employment and Training functions.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) hours equaling one-half (1/2) year of experience to a maximum four (4) years for a Bachelor's degree.

2. For State employees, two (2) years of experience as a Social Services Trainee with the target class of Labor Department Community Services Representative may be substituted for the General Experience.

3. For State employees, two (2) years of experience as an Employment Security Intermittent Interviewer may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to those who possess the following: 
  • Experience with reemployment services or benefit eligibility programs 
  • Experience working in a high volume/production environment while multi-tasking to complete tasks within specific deadlines
  • Experience recording client information in CTHires or other case management systems
  • Experience using any of the following:  Microsoft Word, Outlook, Excel, PowerPoint or CTHires
  • Experience providing customer service in-person and virtually
  • Experience using virtual platforms such as Teams, Zoom or other similar platforms to deliver services or training
  • Experience in a government regulated environment delivering services while adhering to policies/procedures based on State and Federal program guidelines

SPECIAL REQUIREMENTS

1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.

2. Incumbents in this class may be required to speak a foreign language.

3. Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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