Connecticut StateDepartment of Administrative Services

Motor Vehicle Operator License Agent

Recruitment #220124-4610PS-001

Introduction



Are you looking for a career that ensures the safety of the roads and supports the citizens of Connecticut? If so, we are looking for you to join our team! Read below & apply today!

The State of Connecticut, Department of Motor Vehicles (DMV) is searching for employees who are empowered to make a difference and to provide exceptional service to our customers. We are currently recruiting for Motor Vehicle Operator License Agents for possible vacancies throughout the State. 

THE ROLE
Opportunities will exist for full-time (40 hours per week) and part-time (34 hours per week) positions with a Tuesday - Saturday or Monday - Friday schedule. We have locations in Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Putnam, Waterbury, Wethersfield and Windham (Willimantic). Applicants must select all locations as well as employment type (full time and/or part time) in which they wish to be considered for on their application prior to submission. Failure to indicate a location listed above or employment type may result in the applicant not being considered for vacancies in that specific location. This recruitment will be used for future vacancies in these locations.

You will be working in a fast paced customer service oriented environment at a motor vehicle branch with a high volume of customer contact while independently performing the administration of motor vehicle licenses and the licensing and regulation of commercial and secondary driving school functions.

OUR MISSION
At the DMV, our mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers.

What’s in It for You - Leading Comprehensive Benefits
  • Industry leading health benefits, including medical and dental coverage
  • Comprehensive pension plan and supplemental retirement offerings
  • Retirement healthcare offerings
  • An environment that encourages a healthy work-life balance

Selection Plan

All state employees shall follow Executive Order 13G (as amended by Executive Order 14C).

To Apply:
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
Important Next Step Information for After You Apply: 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. 
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
  • Due to the large volume of applications received, the DMV is unable to provide confirmation of receipt or status during the recruitment process. 
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Michelle Gara at Michelle.Gara@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, Branch Operations this class is accountable for independently performing a full range of tasks in the administration of motor vehicle operator licenses and licensing and regulation of commercial and secondary driving school functions.

EXAMPLES OF DUTIES

Conducts a variety of examinations including written, oral, eyesight and road driving skills at departmental offices or other designated locations; scores examinations, notifies applicants of examination results; answers questions about motor vehicle laws, regulations, policies and procedures from applicants and/or other members of the public; maintains records of examination results; prepares reports of activities as necessary; performs safety check of vehicles; notifies vehicle owner of any problems observed; reviews and approves all documents required for those individuals applying for licensure to operate a driving school; inspects driving school facilities for initial approval and on an ongoing basis; inspects driver training vehicles; certifies driving school instructors initially and on an ongoing basis; monitors classroom and behind the wheel training given to students; monitors insurance status of driving schools and reports violations to appropriate agency authority; applies enforcement actions as directed in all areas relating to Motor Vehicle law and/or regulatory violations encountered relevant to driving school operation; may perform vehicle safety inspections; may address driving school classes about topics such as motor vehicle safety, safe driving and motor vehicle laws and regulations; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of parts, equipment and mechanical operation of motor vehicles; knowledge of safe driving and vehicle safety techniques and standards; interpersonal skills; oral and written communication skills; ability to administer and evaluate a variety of examinations; ability to deal effectively with others.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in the field of education, training or other academic instruction, law enforcement or business providing instruction, handling customer complaints and resolving customer relations problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in the field of education, law enforcement, communications or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2. Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience with vehicle safety techniques and regulations
  • Experience proctoring and monitoring exams
  • Experience interpreting and explaining state and federal regulations to the general public in a face to face setting
  • Experience handling escalated customer issues in an effective manner
  • Experience with motor vehicle laws, rules, and regulations
  • Experience reviewing documents with attention to detail
  • Experience making decisions involving complex transactions
  • Experience communicating verbally and in writing to a diverse population
  • Experience practicing confidentiality

SPECIAL REQUIREMENTS

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator’s license.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

PHYSICAL REQUIREMENTS

Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.

WORKING CONDITIONS

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.