Associate Financial Examiner

The Department of Banking’s Government Relations and Consumer Affairs Division (GRCA) is recruiting a an Associate Financial Examiner to lead the Consumer Affairs unit charged with assisting Connecticut consumers with questions and complaints regarding the entities we regulate and those laws within the jurisdiction of the Banking Commissioner. This is a full-time (40 hours per week Monday-Friday) The position is located at 260 Constitution Plaza, Hartford, CT. The selected candidate may be required to travel.

Who we are:

The Connecticut Department of Banking (Department) is the primary state regulator for state-chartered banks and credit unions, securities, and consumer credit. Its mission is to protect users of financial services from unlawful or improper practices by ensuring regulated entities and individuals adhere to state banking, consumer credit and securities laws. The Department accomplishes this through regular, thorough, and cost-effective examinations of the entities it supervises. The Department also engages the public and other stakeholders through a variety of media platforms, educational outreach initiatives, and press communications.

The successful candidates for the position will:

• Conduct or assist in inquiries, investigations, and/or examinations of domestic and international banks, credit unions, broker-dealers, investment advisers, mortgage companies, consumer lenders and other financial entities.
• Investigate consumer complaints regarding the conduct and delivery of services by regulated entities.
• Review, analyze, and assess financial and operational documentation, including bank and financial statements and reports, loan files, investments, management policies, consumer. complaints, risk management programs, advertising, licensing information and other records.
• Investigate, research, and document apparent violations of applicable laws and contraventions of policy.
• Interact and communicate with industry as well as internally to review issues and findings.
• Review criminal and bankruptcy files.
• Explain laws and agency regulations to members of the general public.
• Respond to inquiries from consumers around entities regulated by the department.
• Learn and utilize the elicense system.
• Review, update and write policy and procedures for the Division.
• Lead other team members, manage work flow and assign tasks to less experienced staff.
• Develop and maintain training materials and standard operational documentation.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

Application Information:

• In order to be considered for this job opening, you must be a current State of CT employee of the Department of Banking, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• *For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.
• To simplify the application process, we no longer request a resume, nor is there a designated area in the application to upload one.

Throughout the Recruitment Process:

• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• The immediate vacancies are listed above, however applications to this recruitment may be used to fill future vacancies in this job classification.

Should you have any questions pertaining to this recruitment, please contact Jennifer Neumann at jennifer.neumann@ct.gov and reference the recruitment number.

In the Department of Banking, this class is accountable for conducting the most difficult assignments in the examination and investigation of the financial entities regulated by the Department of Banking.

Independently conducts non-routine examinations and investigations of domestic and international banks, credit unions, broker-dealers, investment advisers, mortgage companies, consumer lenders and other financial entities; develops Risk Assessment Profiles and identifies issues and trends; as a member of a team, independently conducts complex or specialized portions of exams or investigations; assesses financial condition and/or regulatory compliance by reviewing financial and operational practices, where documentation is complex and/or deficient; investigates complex or high-impact complaints to resolution; assesses apparent violations of applicable laws and contraventions of policy, develops documentation to support findings and recommends steps to address issues; communicates with entity’s senior management to review issues and findings; conducts enforcement activities such as drafting subpoenas, interviewing witnesses, conducting depositions, assisting in negotiating settlement terms and drafting compliance letters; provides information and guidance to other examiners, industry and public on complex or specialized issues; prepares exam and investigation reports and correspondence; may train and/or lead less experienced examiners as assigned; may work with prosecuting officials and testifies in court or administrative hearings with regard to examinations and investigations; performs related duties as required.

Considerable knowledge of the organization, operations and business practices of financial entities such as banks, credit unions, trust companies, broker-dealers, investment advisers and mortgage companies and other non-bank grantors of credit; considerable knowledge of statutes and regulations applicable to financial entities; considerable knowledge of principles and practices of accounting, auditing and finance; knowledge of regulatory and investigative procedures and techniques; oral and written communication skills; interpersonal skills; ability to utilize computer software.

Seven (7) years of experience in the regulation of financial entities or in accounting, auditing, banking or finance.

Note: Financial entities are defined as domestic and international banks, credit unions, broker-dealers, investment advisors, mortgage companies and consumer lenders.

One (1) year of the General Experience must have been in a working level class independently performing a full range of tasks in the examination and investigation of financial entities.

Note: For State Employees, this will be interpreted at the level of Financial Examiner.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
   
2. A Master’s degree in Business, Accounting, Finance or closely related field may be substituted for one (1) additional year of the General Experience.
   
3. Licensure or certification as a Certified Public Accountant may be substituted for one (1) additional year of the General Experience.

• Experience in customer service in a regulatory environment.
• Experience investigating Connecticut Rental Security Deposit violations.
• Experience leading and training a team in financial regulation.
• Experience with elicense complaint management.
• Experience composing operational procedures.

1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.