STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Social Services Medical Administration Manager

Recruitment #211028-2491MP-001

Go Back View Benefits

Introduction



Are you looking for a career where you can manage health service program contracts and make a difference in your state? If so, we invite you to apply!

The State of Connecticut, Department of Social Services (DSS) is recruiting for a Social Services Medical Administration Manager for the Non-Emergency Medical Transportation (NEMT) team, in the Integrated Care Unit (ICU) for the Division of Health Services (HS), located at 55 Farmington Avenue, Hartford, CT 06105. This opportunity is a full-time, 40 hours per week with a Monday through Friday work schedule. The first shift hours are 8:00 AM to 4:30 PM.

This unique opportunity allows you to use your leadership skills and experience to help shape and improve a complex Medicaid benefit that provides Non-Emergency Medical Transportation (NEMT) to individuals eligible for the Medicaid program. This position will play a meaningful role in the future of this Medicaid benefit.

Discover the opportunity to:
  • Plan, organize and manage the Integrated Care Unit team to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Direct investigations and resolve customer complaints
  • Monitor budgets to ensure spending is consistent with appropriate budgets
  • Command of relevant agency policies and procedures
Our Ideal Candidate will:
  • Possess outstanding critical thinking and active listening with an understanding of logistics transportation systems
  • Have expertise applying management principles and techniques
  • Have experience providing excellent customer service, using interpersonal skills in order to assess our centers
  • Be knowledgeable of public health principals and administration of programs
  • Have an awareness and understanding of policy, regulations and laws applicable to Medicaid and transportation services
  • Have expertise in time management, data analysis and Microsoft Office Programs
  • Be experienced with verbal and written communication to a diverse group of backgrounds and skills levels
  • Have experience with presentations and public speaking venues
  • Have a solid understanding of regional transportation, specifically the ability to scale services while keeping the service accurate and reliable
  • Be experienced in a variety of technologies, platforms and communication formats used in non-emergency transportation services
  • Be knowledgeable of the parameters that constitute a high service standard 
We offer competitive benefits including health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals. We encourage a healthy work/life balance to all employees.

Selection Plan

The Department of Social Services participates in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system. Applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

If you have any questions pertaining to this recruitment, please contact Jasmyn Raymond, Jasmyn.Raymond@ct.gov.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a).

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services and Department of Developmental Services this class is accountable for managing the policy development and/or program implementation of agency health service programs provided through Medicaid.

EXAMPLES OF DUTIES

Manages the staff and operations of a Medical Administration Operations, Policy Section or Waiver Policy and Enrollment Division; implements policies and/or programs for health care services; coordinates, plans and manages unit activities; formulates program goals and objectives; develops or assists in the development of related policy; interprets and administers pertinent laws; coordinates research, data analysis and program planning efforts; monitors, analyzes and evaluates policies and/or programs to determine cost-effectiveness and quality of service; evaluates staff; prepares or assists in budget preparation; maintains contacts with individuals both within and outside of the agency who might impact on program activities; act as agency contact with and represents the agency before hospitals, medical care providers, Federal and other State agencies, other operating units, agencies and outside officials; maintains liaison with federal and state agencies administering the Title XVIII and XIX programs; may implement and monitor contracts with providers of medical services in the community; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of policy, regulations and laws applicable to medical care administration; considerable knowledge of public health programs and administration; considerable knowledge of federal and state medical care programs; considerable knowledge of relevant agency policies and procedures; considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant State and Federal laws, statutes and regulations; considerable interpersonal skills; considerable oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in the health services field involving the administration, planning or coordination of health care programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a managerial, supervisory or consultative capacity with programmatic and administrative responsibility for a statewide health care program.

Note:

DEPARTMENT OF SOCIAL SERVICES: For State Employees this is interpreted at the level of Health Program Supervisor, Pharmacy Consultant, Planning Specialist, Public Assistance Consultant or Supervising Nurse Consultant.

DEPARTMENT OF DEVELOPMENTAL SERVICES: For State Employees this is interpreted at the level of Developmental Services Program Manager or Developmental Services Supervisor of Case Management.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in Public Health, Health Care Administration or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following experience:
  • Managing a contract of $5 million annually and/or a contract which serves 10,000 or more individuals per year
  • Working with performance - based and outcome - based contract management
  • Working with data analytics
  • Providing services for public transportation logistics, applying policies and practices
  • Following continuous quality improvement practices
  • Customer service duties and practices
  • Collaborating in public meetings and performing public presentations

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by JobAps