Introduction
Our mission at the State of Connecticut, Department of Aging and Disability
Services (ADS) is to maximize opportunities for the
independence and well-being of people with disabilities and older adults in
Connecticut. We believe in:
- INTEGRITY: We interact honestly and fairly with
all others, adhering to strong ethics, values and principles.
- RESPECT: We value and recognize others for
their unique skills, talents and contributions, and are considerate in all
interactions.
- PROFESSIONALISM: We are mindful of our daily conduct
and strive to have the highest work standards with a courteous
attitude.
- OPEN COMMUNICATION: We encourage the sharing of
information and knowledge in an accurate, honest and supportive way.
ADS, Bureau of Rehabilitation Services (BRS) is currently
recruiting for the position of Office Assistant. The schedule is full-time, 40
hours per week, Monday through Friday. The current available position is located in Bridgeport.
Future vacancies may be located in Bridgeport, Danbury, East
Hartford, Killingly (Danielson), Hartford, Manchester, Middletown, Montville,
New Britain, New Haven, Stamford, Torrington, Waterbury, Windham (Willimantic)
and Windsor. Please note if you are interested in any of these locations,
you must apply to this posting. Bilingual
candidates are encouraged to apply.
BRS strives to create opportunities that enable
individuals with significant disabilities to work competitively and live
independently. Staff works to provide individualized services, develop
effective partnerships, and share sufficient information so that consumers and
their families may make informed choices about the rehabilitation process and
employment options.
In this role you will:
- Be the first line of
contact and responsible for providing quality customer service to our
consumers who are applying for services in person and over the
phone;
- Have the opportunity to
use work setting experience to show patience, understanding and empathy
when interacting with our customers; and
- Utilize Microsoft Office
skills, maintaining scheduling for multiple individuals and processing
incoming mail which includes distribution, scanning and
faxing.
Selection Plan
Please note the Office
Assistant – Multi Agency posting may not be used to fill the Department of
Aging and Disability Services (ADS) vacancies.
Applicants interested in this ADS posting must apply to this recruitment.
This position will be filled in accordance with
contractual language, reemployment, SEBAC, transfer, promotion and merit
employment rules.
Candidates who meet the Minimum
Qualifications - as listed on the job opening - will be considered for this
role, as determined by qualifications stated on the submitted
application.
The immediate vacancy is listed above, however,
applications to this recruitment may be used for future vacancies in this job
class.
All State employees shall follow the guidelines
as listed in Executive Orders 13F (3a) and 13G (3a).
The minimum experience and training requirements
must be met by the close date on the job opening, unless otherwise
specified.
Due to the volume of applications anticipated, we
are unable to provide confirmation of receipt or status during the recruitment
process. Updates will be provided through your JobAps portal account.
This posting may require completion of additional
referral questions (RQs). You can access these RQs via an email that will be
sent to you after the posting's closing date or by visiting your JobAps
Personal Status Board (Certification Questionnaires section). Your responses to
these RQs must be submitted by the question's expiration date. Please regularly
check your email and JobAps Personal Status Board for notifications. Please
check your SPAM and/or Junk folders on a daily basis in the event an email
provider places auto-notification emails in a user's spam.
Although applicants will receive correspondence
via email, as a backup they are also encouraged to sign on to their Personal
Status Board on a daily basis to monitor their status, view all emailed notices
and complete tasks required in the recruitment process.
Note: At any point during the recruitment
process, applicants may be required to submit additional documentation which
support their qualification(s) for this position. These documents may
include: a cover letter, resume, performance reviews, attendance records,
supervisory references, licensure, etc., at the discretion of the hiring
agency. Applicants must meet the minimum qualifications as indicated to
apply for this position.
Should you have questions pertaining to this
recruitment, please contact Chelsea Moore at Chelsea.Moore@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.
EXAMPLES OF DUTIES
1. TYPING: Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on personal computers and computer terminals.
2. FILING: Sets up and maintains office procedures, filing and indexing systems and forms for own use.
3. CORRESPONDENCE: Composes routine correspondence.
4. REPORT WRITING: Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).
5. INTERPERSONAL: Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.
6. PROCESSING: Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter; processes purchase requisitions/purchase orders for subsequent action; prepares payment lists and billing invoices; receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders; maintains billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks and money orders and prepares for deposit; maintains inventory and orders supplies; uses a variety of automated equipment to perform job functions; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Two (2) years of general clerical work experience.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience.
PREFERRED QUALIFICATIONS
- Experience
working in the Human Service field where you have provided customer
service to individuals with a disability.
- Experience
scheduling appointments with Microsoft Outlook and Teams.
- Experience
sorting, scanning and attaching mail in an office setting.
- Experience
working with an electronic case management system.
SPECIAL REQUIREMENTS
Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.