STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Lead Quality Assurance Analyst

Recruitment #210921-6500VR-001

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Introduction


ABOUT THE AUTHORITY
The State of Connecticut Paid Family and Medical Leave Insurance Authority (the "Authority") is a quasi-governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security. 

Through a trust funded by employees, the Authority makes benefits payments to eligible employees when either the employee or their family member takes a leave from work to care for themselves or a family member. 

The Role
The Authority is looking for an experienced Lead Quality Assurance Analyst. The Quality Assurance Analyst works in partnership with the Product Owner, IT Solution Manager and IT Solution Architect and is responsible for testing the functionality, accessibility, and usability of the CTPL Application platform and for participating in release coordination. 

Position Details:
Hours: 40 hours per week; Monday-Friday
Location: Hartford, Connecticut

Selection Plan

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.  Ensure that your application is complete before submitting it. You will not be able to make revisions once your application is submitted into the JobAps system.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include:  a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however applications to this recruitment may be used to fill future vacancies in this job classification.

Should you have any questions regarding this recruitment please contact raisa.capellan@ct.gov.

EXAMPLES OF DUTIES

  • Gain a full understanding of the capabilities of the platform;
  • Develop test cases for all new functionalities being released into production;
  • Develop and execute test plans for each release;
  • Record and track any bugs or issues, including cause and solution in Jira;
  • Collaborate with the developers to resolve issues;
  • Create effective and efficient protocols for testing;
  • Recommend improvements in software to enhance user experience;
  • Identify training opportunities and needs for the Authority;
  • Ensure the completion of necessary training for all departments including the contact center;
  • Complete system documentation as required;
  • Take the lead in coordinating all test activities relating to a release.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that the Authority may deem necessary from time to time and as the Authority’s work and responsibilities demand. 

PREFERRED QUALIFICATIONS

Education & Experience Required:
  • Bachelor's Degree in Computer Science, Information Systems, or other related degree. 
  • 5 years or more experience with software development and testing.
Preferred Qualifications: 
  • Experience using Jira and Xray Test Management;
  • Experience with Salesforce and Salesforce Report Builder;
  • Experience with automated testing tools, such as Selenium;
  • Experience with agile software development. 
Additional Skills:
  • Experience collaborating with teams to improve processes and align with agency goals;
  • Experience using verbal and written communication with internal and external customers;
  • Experience working independently to analyze issues and resolve problems;
  • Experience using critical thinking and problem solving skills to solve business needs;
  • Experience prioritizing work and meeting time sensitive deadlines, including follow-through while balancing and prioritizing multiple activities and responsibilities;
  • Experience using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.) to present and engage stakeholders.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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