STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Social Services Operations Manager

Recruitment #210820-4785MP-001

Go Back View Benefits

Introduction



Are you a DSS employee looking for a promotional opportunity? If so, we encourage you to apply!

The State of Connecticut, Dept. of Social Services (DSS) is recruiting for three (3) full time Social Service Operations Managers. One position will be out of the Manchester field Office, One for the Stamford Field office and one for the Waterbury field office. These positions are 40 hours per week with a first schedule; Monday through Friday. *Note will fill future vacancies in other locations.

This role will partner with other Social Services Managers to help with strategic planning, process improvement and organizational change in aligning plans to support the Agency mission, vision and values. 

Discover the opportunity to: 
  • Manage a broad based service delivery system
  • Provide administrative coordination among multiple program benefits and services
  • Coordinate plans and manage activity within assigned area so as to accomplish agency mission and goals
  • Formulate program goals and objectives
  • Interpret and administer pertinent laws and regulations
  • Use program data, monitor and evaluate staff, programs and policies
Our agency delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. Follow us on twitter@ctdss and see what we are all about!

We offer the same competitive benefits you are accustomed to, including medical, vision and dental insurance as well as retiree health insurance. Paid time off, including 12 paid holidays per calendar year in addition to vacation, sick and personal leave accruals. Also group life insurance and other supplemental benefits.

The Department of Social Services participates in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

We hope you take this opportunity to continue your career and make an impact with your State!

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please include your resume within the "Resume Tab" of your application. You will be unable to make revisions once you submit your application into the JobAps system. Applications to this recruitment may be used for future vacancies in this class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

If selected for further consideration, applicants may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: Two most recent performance reviews, last two years attendance records, supervisory references, etc. at the discretion of the hiring agency.

If you have any questions pertaining to this recruitment, please contact Jasmyn Raymond, Jasmyn.Raymond@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services, within a designated regional operation or the central processing operation this class is accountable for managing a broad based service delivery system, consisting of numerous departmental social services programs available to communities and individuals.

EXAMPLES OF DUTIES

Manages a broad based service delivery system; provides administrative coordination among multiple program benefits and services; coordinates, plans and manages activity within assigned area so as to accomplish agency mission and goals; formulates program goals and objectives; develops and implements social service programs and/or policies and operational procedures; participates in program design; assists in the development and/or administration of a regional budget or statewide program budget; interprets and administers pertinent laws and regulations; identifies staff development needs and determines appropriate development plans; identifies staffing needs; evaluates staff; coordinates compilation, evaluation and analysis of program data; monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service; advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position; maintains contact with individuals both within and outside region who might impact on program activities; participates on external and internal committees and task forces; administers provisions of collective bargaining agreements and works to resolve labor issues; handles sensitive or high profile client issues; investigates client complaints brought forth by legislators and advocates and determines appropriate resolution; may engage in public speaking activities; provides support to facility management activities; performs related duties as required.
FIELD OPERATIONS: Manages staff and operations within a field office having responsibility for client service delivery; ensures provision of social services through the administration of grants and contracts.
CENTRAL PROCESSING OPERATIONS: Manages staff and operations having responsibility for statewide client service delivery.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of social services programs and social services administration; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of and ability to apply management principles and techniques; knowledge of community organizations and social services agencies; knowledge of grants administration; knowledge of personnel policies and applicable collective bargaining agreements; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret complex written material (including legal narratives, laws and program regulations) and assess impact on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies.
Note: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are temporary financial assistance programs, healthcare assistance programs (e.g., Medicaid, Medicare, Husky), housing and energy assistance programs, nutritional assistance programs (e.g., SNAP), child or adult care assistance programs, social security income (SSI) and child support.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.
Note: For State employees the Special Experience is interpreted at the following level: Eligibility Services Supervisor, Social Services Investigations Supervisor, Social Work Supervisor, Quality Control Supervisor, Social Services Program Assistance Specialist, Public Assistance Consultant or Lead Planning Analyst.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in a related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following experience:
  • Developing and implementing social service programs and/or policies and operational procedures participates in program design
  • Development and/or administration of a regional budget or statewide program budget
  • Evaluating services provided, identifying staff development needs and determining appropriate plans to address needs

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by JobAps