STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Small Business Support Specialist

Recruitment #210727-6500VR-002

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Introduction


ABOUT THE AUTHORITY
The State of Connecticut Paid Family and Medical Leave Insurance Authority (the "Authority") is a quasi-governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security. 

Through a trust funded by employees, the Authority makes benefits payments to eligible employees when either the employee or their family member takes a leave from work to care for themselves or a family member. 

The Role
The Authority is looking for a Small Business Support Specialist. The individual selected for this role will report to and work closely with the Benefits Process Lead under the direction of the Business Systems Manager. This team member will work closely with the benefits team and will also be reviewing cases completed by the agency’s third-party administrator for claims administration to ensure compliance with the goals and objectives of the Authority. 

Position Details:
Hours: 40 hours per week; Monday-Friday
Location: Hartford, Connecticut

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application. 

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.   

Should you have questions pertaining to this recruitment, please contact Raisa Capellan at raisa.capellan@ct.gov. 

EXAMPLES OF DUTIES

  • In coordination with the Business Systems Manager and Business Process Lead, the Small Business Support person is responsible for a wide variety of functions to support Small Businesses to navigate the CTPL process and guidelines. 
  • Responding to inquiries, providing referrals to community programs and services as well as State and Federal public assistance programs. 
  • Ongoing contact person for CTPL resources committed to Small Business Owners. 
  • Acts as a bridge between Small Business Owners and CTPL by understanding and assisting Small Business Owners regarding the CTPL leave claims process and its relationship to FMLA.
  • Acts as a liaison providing customers with information to inquiries, services, CTPL benefits and finance teams as well as researching benefit payment inquiries and Small Business complaints regarding the CTPL process or payments. 
  • Knowledge of CTPL claims process for Small Business Owner responsibilities, deadline dates, information required to process employee claims.
  • Generates Small Business Owner claim reports to monitor trends and analytics.  
  • Works on special projects as assigned.
  • Attends agency meetings as required.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that the Authority may deem necessary from time to time and as the Authority’s work and responsibilities demand.

PREFERRED QUALIFICATIONS

Education & Experience Required:
  • Bachelor’s Degree.
  • 2+ years of customer service experience.
Preferred Qualifications:
  • Experience in a Human Resources, benefits administration, or insurance claims.
  • Experience with Microsoft Office Suite. 
  • Experience with various leave programs and leave administration.
  • Experience in Customer Service or Small Business Operations.
  • Experience with verbal and written and written communication skills to internal and external stakeholders. 
  • Experience with organizational and analytical skills
  • Utilization and knowledge of Customer Relationship Management (CRM) platform.
  • Experience working with and in a diverse environment.
  • Bilingual (English/Spanish).
Additional Skills:
  • Experience with researching and analyzing data. 
  • Experience with leave administration and leave management
  • Business background with emphasis on internal or external customer experience.
  • Experience with FMLA programs and the ability to provide customer support regarding program issues and concerns.
  • Experience collaborating with teams to improve processes and align with agency goals.
  • Experience identifying and implementing effective creative solutions.
  • Experience handling multiple priorities for a agency or business.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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