Processing Technician

The State of Connecticut, The Office of the Secretary of the State (SOTS) is designated by the Constitution and General Statutes of Connecticut as the official keeper of a wide array of public records and documents.  As a vital source of information regarding various businesses, commercial lenders, elections, legislation, regulations and other areas, this office is responsible for responding to more than 600,000 requests for information annually.

We are recruiting for two (2) full-time Processing Technician positions with the Research and Response Unit in the Business Service Division.  The positions are (40 hours) per week, with work hours Monday – Friday from 8:30am to 5:00pm. 

The successful candidates will:

• Be able to process payments for various transactions and will also be responsible for processing financing statements, and other liens, notary applications, renewals, and document authentication and apostille.  Some discretion is required to reject those filings that do not meet minimum statutory requirements and return the filings to the customer with clear instructions on how to correct the filing. 
• Be expected to provide service to customers over the phone and by email to questions about filing with the division and may need to assist customers at the customer service counter for questions pertaining to UCC, copy requests or notary questions.
• Will become proficient at the use of two computer systems, Salesforce (the state’s business and lien registry) and the eLicensing System (to process notary filings). 

Job duties also include processing payment for, researching, and responding to requests for copies of records maintained by the division. 

SOTS offers an excellent salary and competitive benefits plan that includes healthcare coverage, a retirement plan, as well as, paid time off!  https://portal.ct.gov/DAS/smART/General-Employee-Benefits.

In order to be considered for this job opening, you must be a current State of CT employee of the Office of Secretary of the State, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). 

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Applicants invited to interview will be required to submit additional documentation, which supports their qualification(s) for this position. 

Updates of this recruitment will be provided through your JobAps portal account.  Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.  For all other inquiries, please contact Nicole Brown, nicole.brown@ct.gov. 

Note:  The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Experience and Skills:                                                                                   
• Excellent customer service and organizational skills
• Must demonstrate strong attention to detail and accuracy
• Excellent oral and written communication skills
• Strong analytical, communication and computer skills in MS Office, Salesforce, Freshdesk and Avaya Cloud Office, or a demonstrated ability to learn these skills
• Ability to work independently, as well as in a team environment
• Ability to multi-task and produce in a high-volume transactional environment
• Demonstrated ability to learn new skills and work procedures and flexibility with shifting procedures over time
• Ability to follow established procedures and ensure customers receive timely responses regarding division action
• Ability to carry out a complete processing service from inception to completion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.