Connecticut StateDepartment of Administrative Services

Consumer Protection Gaming Regulation Officer

Recruitment #210713-6730AR-001


Do you have experience regulating casino operations? Are you looking for your next challenging role? If so, we encourage you to apply today!

The State of Connecticut, Department of Consumer Protection (DCP) is currently accepting applications for a full time Gaming Regulation Officer to support the regulation of legalized gaming activities within the State of Connecticut. This position will be located in the Gaming Division.

Who we are:

The mission of the DCP is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates. The Gaming Division is charged with ensuring the integrity of all gaming activities and compliance with statutes and regulations governing such activities and compliance with the Tribal/State Compacts.

The role:

The Gaming Regulation Officer will be tasked with ensuring compliance with agency policy, procedures, and security regulations and providing information and assistance to licensees, the public and employees. Gaming Regulation Officers will work collaboratively with other employees within the Gaming Division as well as licensed vendors to accomplish the missions of the DCP Gaming Division. Additionally, this position may be tasked with the same duties described above but also applied to other gaming programs. Experience providing Information Technology services and possession of degree(s), certifications, or college level credits in computer science are a plus.

This position will be based out of area casinos and/or 450 Columbus Blvd. in Hartford, CT.

The duration of each scheduled shift will be eight or more hours. An average scheduled work week will be 40 hours or more.

We offer a competitive benefits package, excellent health care, generous leave policies, retirement plan, and more! We also encourage a healthy work-life balance to all employees!

Selection Plan

Applicants must include a resume within the "Resume Tab" of their application.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position. Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Should you have questions pertaining to this recruitment, please contact Jennifer Neumann at and reference the recruitment number.


In the Department of Consumer Protection, this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.


Provides information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes; examines facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations; investigates patron complaints and effects resolutions; maintains records and prepares reports; performs related duties as required.

At a facility simulcasting racing or jai alai matches, monitor start times and ensure wagers are not accepted after start times; calculate number of tracks and racers; prepare, package and bundle entries, forms and worksheets.

When assigned to lottery review, verify lottery license is current; ensure only active games are displayed; observe lottery sales for age appropriateness; may monitor drawings.

At a casino gaming facility, monitors a casino gaming operation; observes currency exchanges and counts; observes and records movement of slot machines; identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes; monitors state-of-the-art developments in casino operations; checks employee licenses to determine validity; may be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor


Knowledge of relevant state laws and regulations and agency rules; knowledge of inspection and investigation methods and techniques; knowledge of the pari-mutuel industry and operations; knowledge of the casino industry and operations; oral and written communication skills; interpersonal skills; ability to utilize computer software.


Five (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.


The preferred candidate will have:

  • Experience regulating casino operations and associated end point technology.
  • Experience applying procedural documents, such as table, cage, and technical protocols for the casino industry.
  • Experience producing data sets, spreadsheets, and graphing for data analysis.
  • Experience reviewing and evaluating Standard Operating Management (SOM) procedures and audit reports.
  • Experience coordinating with internal and external stakeholders.


Incumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.