Connecticut StateDepartment of Administrative Services

Contribution and Compliance Manager

Recruitment #210706-6500VR-001


The State of Connecticut Paid Family and Medical Leave Insurance Authority (the "Authority") is a quasi-governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security. 

Through a trust funded by employees, the Authority makes benefits payments to eligible employees when either the employee or their family member takes a leave from work to care for themselves or a family member. 

The Role
We are seeking a Contribution and Compliance Manager. The Contribution and Compliance Manager will report to and work closely with the Authority’s Assistant Controller.  Under the direction of the Assistant Controller, this role will work with Authority staff, vendor partners, and other state agencies to direct operations of the contribution collection system, prepare financial reporting related to that system.  The Contribution and Compliance Manager will also create and oversee a team to perform these duties.

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application. 

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. 

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.   

Should you have questions pertaining to this recruitment, please contact Raisa Capellan at


  • Coordinates, plans, and manages activities.
  • Formulates team goals and objectives.
  • Develops or assists in development of related policy.
  • Interprets and administers pertinent laws.
  • Evaluates staff.
  • Maintains contacts with individuals both within and outside of unit who might impact on program activities.  
  • Identify underpaid and overpaid contributions from employers, reconcile to various sources of data, and collect payments from employers who have underpaid and issue refunds, or maintain credit balances, for those employers who have overpaid in order to achieve the goals and objectives of the Authority. 
  • Coordinates fiscal management functions including accounting and financial reporting and analysis.
  • Utilizes employee contribution collection system for financial records, reports, and analyses.
  • Regularly collects complete, accurate, and consistent data on the reasons taxpayers are noncompliant; undertake research to continue learning about the reasons why noncompliance occurs.
  • Establishes a long-term, quantitative voluntary compliance goal for contribution underreporting and for contribution underpayment.
  • Build an organized control tracking and follow-up structure for underpayments.
  • Coordinate with State of CT (Department of Administrative Services) Collections unit to follow up on nonpayers.
  • Directs staff and operations of the contribution collection system, including but not limited to:
    • Posting and recording daily payment and cash files received, runs reports, records daily deposit to Authority’s accounting system.
    • Resolving returned items, researches non-sufficient funds (NSF) payments, and applies NSF fee.
    • Recording, tracking, and reconciling employer contribution data received monthly.
    • Reconciling and balancing contribution payments received via various payment methods to banking records (Bank of America), employer records (Salesforce), and accounting records (QuickBooks) daily, monthly, & annually. Correcting accounts as appropriate.
    • Researching unapplied and suspended contribution payments from employers, researching nonpayment from employers, issues credits or refunds, answering questions about balance, reconciles suspense accounts.  
    • Reconciling wage data provided by other state agencies to our own, identifying employers who have potentially underpaid.
    • resolving employer contribution data issues; may interact directly with employers where necessary.
Additional Duties
  • Participates in the improvement of design, test, and implementation of filing and payment methodologies.
  • Prepares supporting data for the operating and financial summary reports as developed for the Authority at regular intervals as determined by the CEO, COO, and the Authority’s Board of Directors.
  • Implements financial policies, procedures, and controls for the Authority in partnership with the Controller.
  • Works at the Assistant Controller’s direction to provide support for the Authority and the Trust Fund for all financial audits.
  • Supports employer and wage reporting needs.
  • Supports all contribution reconciliation and audit processes for the Authority and the Trust fund, in partnership with key interfacing agencies, partners, or third-party administrators.
  • Participates in configuration and user acceptance testing for operational and financial processes for the Authority.
  • Performs any related duties as required.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that the Authority may deem necessary from time to time and as the Authority’s work and responsibilities demand.       


  • Bachelor’s Degree in Accounting or Finance.
  • Knowledge of Generally Accepted Accounting Principles (GAAP).
  • 5 to 7 years of experience as a Contribution Manager or similar position in a complex financial environment.
  • Experience working within a community foundation, trust fund, or government agency with receipts of over $100 million.
  • Experience with Microsoft Excel including creating and developing spreadsheets, using macros, pivot tables, VLOOKUP, and importing and exporting data.
  • Experience using verbal and written communication with internal and external customers to build positive working relationships.
  • Mathematical and analytical skills that are commensurate with an individual holding a Bachelor’s Degree or equivalent experience.
  • Experience managing multiple assignments with attention to detail.
  • Experience with virtual auditing.
Additional Key Skills
  • Research and reconciliation skills.
  • Experience with interpreting files and interfaces for contribution tracking
  • and accounting.
  • Experience in banking with understanding of ACH, credit card and payment
  • processes.  
  • Accounting background for balancing.
  • Knowledge of customer service skills.
  • Experience collaborating with teams to improve processes and align with agency goals.
  • Experience sharing authority and responsibility in fast paced work environment.
  • Experience building relationships while collaborating with multiple teams, stakeholders, and projects to identify agency goals.
  • Experience identifying and implementing effective creative solutions.
  • When deemed safe by the appropriate state and federal agencies, this position may require occasional travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.