Workers Compensation District Operations Supervisor

The State of Connecticut has an exciting Workers Compensation District Operations Supervisor opportunity within the Workers' Compensation Commission (WCC).

Who We Are: In this role, you will be responsible for:

• Reporting directly to the Chairman’s (agency head) designee.
• Interacting with a wide variety of people every day.
• Working closely with Commissioners.
• Supervising the overall operation of the office.
• Learning how to perform the jobs done by staff.
• Assigning and reviewing the work of staff.
• Assisting with the recruitment and selection process of applicants in interviews for vacancies in the assigned district.
• Acting as the district's liaison with the Chairman's office, claimants, attorneys, insurance representatives, commissioners, and other parties.
• Working with schedulers to ensure that cases are moving forward appropriately.
• Troubleshooting and resolving unusual or particularly difficult problems brought forward by staff.
• Occasionally travel throughout CT (requirement).

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Should you have any questions regarding this recruitment please contact jennifer.neumann@ct.gov and reference the recruitment number.

In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; troubleshoots and resolves problems related to Commission hearings; assists in planning and implementation of policies and procedures; serves as liaison with claimants; attorneys, insurance company representatives, employers, investigators and Commissioners; responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.; schedules hearings; processes all commission legal and record keeping functions; manages Commissioner's caseload and pending litigation schedule; identifies and resolves scheduling backlog; performs general business functions such as purchasing, mail operations, receiving and inventory control; coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services; may make recommendations on policies or standards; performs related duties as required.

Considerable knowledge of relevant state and federal laws, statutes and regulations, knowledge of principles and practices of public administration; knowledge of Workers’ Compensation injury procedures in public and private sectors; knowledge of legal practices and procedures in Connecticut; knowledge of legal hearing procedures; knowledge of legal research procedures and terminology; knowledge of office procedures such as personnel and payroll practices and purchasing procedures; considerable interpersonal skills; considerable oral and written communication skills; ability to comprehend and apply statutes, regulations and administrative policies and procedures; ability to deliver presentations for external and internal groups; ability to utilize computer software; supervisory ability.

Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.

Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (l/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or a closely related field may be substituted for one (l) additional year of the General Experience.

The preferred candidate will have:

• Experience supervising employees.
• Experience managing operations within an office setting.
• Experience handling workers' compensation cases in an agency, law firm or insurance setting.
• Experience resolving administrative matters.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.