Connecticut StateDepartment of Administrative Services

Collection Agent

Recruitment #210401-2076CL-001


Located in New Britain, CT, Central Connecticut State University (CCSU) is a constituent unit of the Board of Regents for Higher Education (BOR), Connecticut State Colleges and Universities.  As one of the State of Connecticut institutions of higher learning, CCSU is a regional, comprehensive public university dedicated to learning in the liberal arts and sciences and to education for the professions.  CCSU offers a vibrant learning-centered community dedicated to teaching and to scholarship. 

We are accepting applications for a full-time Collection Agent to work in the Bursar's Office.  This position is 1st shift, 8:00 a.m. to 5;00 p.m. with one hour lunch, Monday through Friday, 40 hours/week.  This position requires working occasional nights and weekends for special events. 

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Board of Regents, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). 

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.  Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.  For all other inquiries, please contact Gabriela S. Flores-Erazo at


In a state agency this class is accountable for independently performing a full range of tasks associated with collection and investigative functions in order to secure payment of pending and delinquent bills.


Performs financial investigations in order to determine ability of persons to pay pending or delinquent bills such as hospital and clinical care bills, court support orders or delinquent student loans; reviews person's financial accounts and communicates by means of telephone, correspondence and personal interviews in order to secure additional information and answer questions concerning financial background; pursues delinquent accounts by telephone (including skip tracing), correspondence and personal contacts in order to maximize collections; researches all possibilities for securing financial assistance for needy patients; prepares payment plans for current or former patients; evaluates delinquent accounts to determine which accounts shall be referred to a collection agency; in pursuing hospital and clinical care delinquent accounts may review all patient accounts to determine if patient has insurance or other third party payers and insures that proper sources are billed; may investigate all delinquent student loan accounts, often using extensive skip tracing procedures to locate missing former students and collects debts, establishes other liable parties, (e.g. family members) and establishes repayment schedules when necessary; performs related duties as required.


Knowledge of interviewing techniques; interpersonal skills; oral and written communication skills; skill in performing arithmetical computations; ability to perform financial investigations; ability to compile and analyze facts; ability to prepare, process and maintain records and reports.


Three (3) years' investigative or clerical experience related to collections.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


  • Extensive face to face customer service skills
  • Experience in Higher Education
  • Ability to read and comprehend policies and procedures
  • Ability to examine documents for completeness and accuracy 
  • Ability to manage multiple tasks simultaneously
  • Working knowledge of Microsoft Suite products
  • Experience working with an ERP system such as Banner



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.