Connecticut StateDepartment of Administrative Services

Office Assistant

Recruitment #210326-7086CL-001


Are you interested in supporting an agency who strives to help families and communities? Are you bilingual in Spanish and English? If so, we want you to join our team!

The State of Connecticut, Department of Developmental Services (DDS) is hiring an Office Assistant within our Medicaid Operations Unit, based out of our East Hartford, CT location. This position is full-time, first shift with a work schedule of 8:00 a.m. to 4:30 p.m., Monday - Friday. However, must be flexible in order to meet the needs of the agency. May be expected to travel.

  • Provide general information and referral services in response to citizen requests for assistance in completing Medicaid applications
  • Assist individuals and families to develop independence in completing necessary Medicaid initial and redetermination paperwork
  • Respond to inquiries from other work units or departments/agencies
  • Apply agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance
  • Maintain calendars of due dates and initiate recurring work or special clerical projects accordingly
  • Exercise discretion in choosing appropriate follow through procedures within defined guidelines, including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures
At DDS, our mission is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

Our employees participate in a competitive benefits plan that includes healthcare coverage, a retirement plan, as well as paid time off! We encourage a healthy work-life balance for all employees.

Selection Plan

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.  Please note: revisions cannot be made once you submit your application for this posting to the JobAps system.

This posting MAY require completion of additional referral questions (RQ’s) which will be sent to you via email after the closing date.  Please regularly check your email for notifications.  You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration.

At any point later in the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, etc., at the discretion of the hiring agency. 

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status updates during the recruitment process.  Please note that not all applicants will be contacted for interview and are encouraged to apply for future postings.

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Renee LaBarge, DDS EEO Director at 860-418-6022 or

Applications to this recruitment may be used for future vacancies.

Should you have questions regarding this recruitment, please contact Michelle Gara at


In a state agency this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.


1. TYPING: Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on personal computers and computer terminals.

2. FILING: Sets up and maintains office procedures, filing and indexing systems and forms for own use.

3. CORRESPONDENCE: Composes routine correspondence.

4. REPORT WRITING: Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).

5. INTERPERSONAL: Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.

6. PROCESSING: Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter; processes purchase requisitions/purchase orders for subsequent action; prepares payment lists and billing invoices; receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders; maintains billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks and money orders and prepares for deposit; maintains inventory and orders supplies; uses a variety of automated equipment to perform job functions; performs related duties as required.


Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.


Two (2) years of general clerical work experience.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience.


  • Experience working with individuals and families with intellectual/developmental disabilities
  • Experience with Microsoft Suite of programs, specifically Excel, Access, Word, and Outlook
  • Experience working with the public
  • Experience supporting others with the completion of eligibility applications
  • Experience working with and knowledge of CT Husky Programs
  • Bilingual (Spanish speaking)
  • Experience working both independently and as part of a team
  • Experience using problem-solving and critical-thinking skills to set and meet goals in an organized manner
  • Experience with flexibility regarding changing work priorities and compressed due dates


Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.