Connecticut StateDepartment of Administrative Services

Regional Chief Operating Officer

Recruitment #210324-2520MP-001


The Regional Health Services Chief Operating Officer (RCOO) manages the overall operations of the health services program for a region comprised of three correctional facilities. The facilities covered are located in Brooklyn, Montville and East Lyme. This position is responsible for the planning, coordination, direction and supervision of all staff providing care and support in the region. Among the key priorities for this role are; ensure adequate resourcing across all clinical and administrative functions, including nursing, mental health, physicians, dentistry, medical records, etc. to ensure that we are providing a community standard of care for our patients; collaborate with clinical leadership to develop systems and processes that will improve health care outcomes for patients; utilize data to identify opportunities to drive process improvements; ensure consistent evidence-based processes are in place and effective across all facilities and continuously focus on building team cohesion and capability.

This position is based in one of our correctional facilities and requires frequent travel between facilities and to other locations to collaborate with teammates.

Selection Plan

Please ensure that your application is complete.  You will be unable to make revisions once it is submitted.  Questions can be sent to 


In the Department of Correction, this class is accountable for directing the planning, implementation, management and evaluation of the overall health services for assigned correctional facilities.


Directs multidisciplinary staff and operations for assigned correctional facilities; oversees the daily delivery of all health services (including medical, mental health, dental, and support services) to the offender and inmate population; develops, implements, and evaluates policies, goals, and objectives to ensure conformance with national standards, administrative policies and statutory provisions; plans, coordinates and manages health services activities; formulates and leads the health services team in the attainment of facility based and agency goals and objectives; assists in the formulation and implementation of organizational and site-specific policies and procedures; oversees facility staffing to ensure appropriate resource allocation and compliance with collective bargaining agreements and labor laws; monitors all activities of the region for conformance with relevant state and federal licensure and other statutes, regulations and/or policies; enforces health services polices and agency administrative directives; coordinates with human resources to ensure the hiring, retention, training, and promotion of qualified staff; provides ongoing performance feedback and evaluations and initiates and enforces progressive discipline when necessary; oversees and contributes to the developmental planning and quality improvement and quality assurance (QI/QA) processes; ensures the collection, tracking, and reporting of data to evaluate QI/QA initiatives; oversees, evaluates and monitors monthly program utilization data; reviews utilization and other reports and develops corrective action plans to improve processes as indicated; ensures overall region operations are within budgetary guidelines; acts as a liaison with individuals both within and outside of region who might impact health services activities; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of agency policies and procedures; considerable knowledge of institutional or health care delivery systems quality improvement and quality assurance processes; considerable knowledge of relationships between risk factors and incidence of health problems; considerable knowledge of changing aspects of social-medical philosophies; knowledge of changing pattern of preventive medicine and environmental health; knowledge of state and community health services organizations and programs; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to set priorities and organize and manage resources to meet diverse needs of clients; considerable ability to work collaboratively with clinical leadership in a matrix environment; ability to analyze, evaluate and interpret data.


Four (4) years of professional experience managing programs and operations of behavioral health or health care services and a bachelor’s degree in business administration, public administration, healthcare administration or related field. Experience working with incarcerated or former prisoners in a professional healthcare capacity is preferred.


Three (3) years of the general experience must have been in a supervisory or project management capacity.


  • Experience in a correctional environment
  • Experience working with underserved populations
  • Experience with managing budgets
  • Experience improving productivity
  • Experience managing large teams in health services operations
  • Experience managing teams spread across multiple locations


  1. Incumbents in this class may be required to travel.
  2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.