Connecticut StateDepartment of Administrative Services

Developmental Services Case Manager (35 Hour)

Recruitment #210311-5660HC-001


Are you interested in helping individuals, families and teams to engage in activities related to our mission? If so, Case Management with the State of Connecticut Department of Developmental Services may be the right career for you!

The State of Connecticut Department of Developmental Services (DDS) is a state agency which provides services to individuals with developmental disabilities and their Families. We are seeking individuals who are looking to advance their career and make a difference!

We are currently recruiting highly motivated Developmental Services Case Managers for existing and anticipated vacancies. Work locations will be in offices located in the following regions:

  • North Region: East Hartford, Hartford, Newington, Putnam, Windham (Willimantic)
  • South Region: New Haven, Norwich, Wallingford
  • West Region: Cheshire, Danbury, Norwalk, Stratford, Torrington, Waterbury
  • Southbury Training School: Southbury

Applicants selected for hire should expect to be assigned to one of the above listed worksites.

These are full-time thirty-five (35) hour per week positions. The work schedule is first shift, Monday through Friday. However, must be flexible in order to meet the needs of the agency and individuals and families we support.

NOTE: These are permanent full-time positions. However, candidates may be initially hired into temporary schedules and temporary work locations. Per a stipulated agreement, employees hired into temporary schedules and temporary locations will be assigned permanent functional work assignments at a future date. These permanent work assignments may be at different locations with possible slight schedule variations. Future schedules will still be full-time Monday-Friday on 1st shift.

Current DDS Case Managers should NOT apply.

We offer competitive benefits which include health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

Selection Plan

  • Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. Please note revisions cannot be made once you submit your application for this posting to the JobAps system.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
  • Applications to this recruitment may be used for future vacancies.
  • Incumbent in this position may be expected to travel statewide.
  • At any point later in the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, etc., at the discretion of the hiring agency.
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status updates during the recruitment process. Please note that not all applicants will be contacted for interview and are encouraged to apply for future postings.
  • If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Renee LaBarge, DDS EEO Director at (860) 418-6022 or
  • Should you have any questions pertaining to this recruitment, please contact Kelly Paul at


In the Department of Developmental Services and the Department of Social Services this class is accountable for independently performing a full range of tasks in providing case management services for individuals with intellectual disability and their families to ensure the delivery of appropriate medical, educational/vocational, social, residential and other services and conformance with federal regulations when specifically assigned.


Performs activities related to individual services plans for conformity with federal and/or agency standards; coordinates and monitors the delivery of waivered services to ensure the federal requirements for reimbursement are met and maintained and monitors completion of appropriate documentation; develops social service evaluations and service recommendations; oversees and supports continuity of care and waiver benefits; monitors development and ensures maintenance of individual files including required documentation; provides information and support to individuals and families in obtaining and maintaining social services benefits to ensure continued waiver eligibility; provides guidance and support to individual and/or family members in locating appropriate providers in the community; convenes, chairs and facilitates interdisciplinary/planning support team meetings to develop, review and/or modify individual service plans; coordinates integration of day program, residential, medical and other services provided to each individual and ensures service delivery; assists with identifying the need for evaluations, scheduling of evaluations and monitors completion; acts as liaison and provides technical assistance to service providers and monitors compliance with departmental and waiver policies and procedures; maintains regular contact and provides supportive guidance to assigned individuals and their families; gives information to individuals and/or call-in’s, guardians and families regarding their legal rights, departmental policies and procedures, services provided and encourages participation in service planning process; schedules program reviews and monitors implementation of specific program recommendations; ensures that legal and financial documents are completed in a timely manner; informs appropriate supervisor and regional administrative staff when services are not or cannot be provided; performs related duties as required.

May review individual service plans for conformity to federal regulations; assists with responses to ICF surveys, inspections and IPR/UR as required; may coordinate the development and assist with the implementation of Plans of Correction; performs related duties as required.


Considerable knowledge of services available to individuals with intellectual disability; knowledge of residential programs for individuals with intellectual disability; knowledge of interdisciplinary approach to program planning; knowledge of intellectual disability, causes and treatment; considerable skill in facilitating positive group process; interpersonal skills; oral and written communication skills; considerable ability to understand and translate clinical findings and recommendations into program activities and develop realistic program objectives; ability to collect and analyze large amounts of information; ability to utilize computer software.


The General Experience is defined as one of the following:

  1. A Bachelor’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with intellectual disabilities in the areas of behavior, education and rehabilitation.   OR
  2. A Master’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and one (1) year of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with intellectual disabilities in the areas of behavior, education and rehabilitation.
NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.


Preference will be given to candidates who have:

  1. Considerable knowledge and experience identifying and accessing state, federal, and/or community resources available to individuals with intellectual disabilities. Must have knowledge of state and federal benefits.
  2. Considerable skills and experience with leading meetings and conflict resolution.
  3. Considerable knowledge and experience with the concepts of Person-Centered Planning, as well as translating clinical assessment tools and programmatic findings into realistic and measurable objectives.
  4. Considerable knowledge of Abuse and Neglect Reporting, Notification and Follow-up to Immediate Protective Service Plans. Experience in providing critical decisions regarding individual’s health and safety.
  5. Experience with self- determination, self-directed supports and self- advocacy.
  6. Strong experience problem solving and developing of creative solutions while working independently.
  7. Computer and software proficiency along with good oral and written communication skills, with experience organizing and concisely providing information to others. 
  8. Experience explaining complex service systems to peers, families or people with disabilities.
  9. Knowledge and experience in providing culturally sensitive services to individuals and families of various socio-economic and cultural backgrounds.


  1. Incumbents in this class may be required to possess fluency in a foreign language or sign language for designated positions.
  2. Incumbents in this class must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by Federal regulations.
  3. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
  4. Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.