STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Operator License Agent

Recruitment #210224-4610PS-004

Introduction

 
Are you looking for a career that ensures the safety of the roads and supports the citizens of Connecticut? 
Apply Today!!

The State of Connecticut, Department of Motor Vehicles (DMV) is searching for employees who are empowered to make a difference and to provide exceptional service to our customers. We are currently recruiting for Motor Vehicle Operator License Agents for possible vacancies throughout the State. 

Our Mission:
The State of Connecticut Department of Motor Vehicles (DMV) mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers. You will be working in a fast paced customer service oriented environment at a motor vehicle branch with a high volume of customer contact while independently performing the administration of motor vehicle licenses and the licensing and regulation of commercial and secondary driving school functions.

What’s in It for You - Leading Comprehensive Benefit Offerings: 
  • Industry leading health benefits, including medical and dental coverage; 
  • Comprehensive pension plan and supplemental retirement offerings; 
  • Retirement healthcare offerings. 
PLEASE NOTE: Opportunities will exist for full and part time positions with a Tuesday - Saturday schedule. We have locations in Bridgeport, Cheshire, Danbury, Enfield, Hamden, Norwalk, Old Saybrook, Waterbury, Wethersfield and Windham (Willimantic). Applicants must select all locations as well as employment type (full time and/or part time) in which they wish to be considered for on their application prior to submission. Failure to indicate a location listed above or employment type will result in the applicant not being considered for vacancies in that specific location.

Selection Plan

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Applications to this recruitment may be used for future vacancies.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process.  Updates will be provided through your JobAps portal account.  

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position. 

If you have any questions pertaining to this recruitment, please email Catherine.Downey@CT.Gov .

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, Branch Operations this class is accountable for independently performing a full range of tasks in the administration of motor vehicle operator licenses and licensing and regulation of commercial and secondary driving school functions.

EXAMPLES OF DUTIES

Conducts a variety of examinations including written, oral, eyesight and road driving skills at departmental offices or other designated locations; scores examinations, notifies applicants of examination results; answers questions about motor vehicle laws, regulations, policies and procedures from applicants and/or other members of the public; maintains records of examination results; prepares reports of activities as necessary; performs safety check of vehicles; notifies vehicle owner of any problems observed; reviews and approves all documents required for those individuals applying for licensure to operate a driving school; inspects driving school facilities for initial approval and on an ongoing basis; inspects driver training vehicles; certifies driving school instructors initially and on an ongoing basis; monitors classroom and behind the wheel training given to students; monitors insurance status of driving schools and reports violations to appropriate agency authority; applies enforcement actions as directed in all areas relating to Motor Vehicle law and/or regulatory violations encountered relevant to driving school operation; may perform vehicle safety inspections; may address driving school classes about topics such as motor vehicle safety, safe driving and motor vehicle laws and regulations; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of parts, equipment and mechanical operation of motor vehicles; knowledge of safe driving and vehicle safety techniques and standards; interpersonal skills; oral and written communication skills; ability to administer and evaluate a variety of examinations; ability to deal effectively with others.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in the field of education, training or other academic instruction, law enforcement or business providing instruction, handling customer complaints and resolving customer relations problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in the field of education, law enforcement, communications or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2. Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to applicants that possess:

  • Three years experience in vehicle safety techniques and regulations;
  • Three years experience proctoring and monitoring exams;
  • Experience interpreting and explaining state and federal regulations to the general public in a face to face setting;
  • Experience handling escalated customer issues in an effective manner.

SPECIAL REQUIREMENTS

1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator’s license.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

PHYSICAL REQUIREMENTS

Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.

WORKING CONDITIONS

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.