Are you a successful leader looking for an opportunity to build, motivate and lead a team?
Are you a results driven individual that wants to be a part of the changes going on at the DMV?
Serving the public is an important and rewarding profession. Every single day is an opportunity to positively impact the lives of Connecticut citizens.
The State of Connecticut Department of Motor Vehicles (DMV) currently has opportunities for a Motor Vehicle Division Chief. These positions will be responsible for managing a major division within the Department of Motor Vehicles. The division is comprised of a variety of specialized services related to registration, licenses, dealerships, insurance coverage and other customer focused services within the DMV. You will work with a diverse set of stakeholders, inspiring, motivating and working toward a common goal.
These full time positions will be located at 60 State Street, Wethersfield, CT. These positions may require some travel.
The State of Connecticut Department of Motor Vehicles (DMV) mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers. The CT DMV is searching for employees who are empowered to make a difference and to provide exceptional service to our customers.
What’s in It For You- Leading Comprehensive Benefits: Competitive salary structure, excellent health & dental coverage, generous vacation, personal, and sick time, retirement plan options & more!
All applicants must include a resume within the "Resume Tab" of their application with their submission. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.
Applications to this recruitment may be used for future vacancies.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.
If you have any questions pertaining to this posting please contact Catherine.Downey@CT.Gov .
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles, this class is accountable for the administration of the programs and operations of a division.
EXAMPLES OF DUTIES
Administers programs and operations of an assigned division; develops, implements and evaluates division policies, goals and objectives; designs and develops division programs and activities; implements new procedures, procedural revisions and regulations; interprets and administers pertinent motor vehicle laws; determines appropriate staffing levels and directs management and coordination of staff; designs and implements performance review standards for division staff; prepares division budget; maintains contacts with persons both within and outside of division who might impact on policy or program activities; represents Commissioner on sensitive division related activities including testimony at legislative hearings; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of statutes, regulations, policies and procedures pertaining to division functions; considerable interpersonal skills; considerable oral and written communication skills.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Ten (10) years of professional experience in business, public or law enforcement administration.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a managerial capacity. Managerial capacity is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies and developing and monitoring the budget.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. A law degree may be substituted for two (2) additional years of the General Experience.
4. For State employees two (2) years at the level of Motor Vehicle Branch Manager 3 may be substituted for the General and Special Experience.
Preference will be given to candidates that possess:
- Experience managing a production environment, setting goals, measuring outcomes, and process improvement;
- Experience with selecting, developing and implementing useful resources to drive improved customer service outcomes;
- Experience managing change in a large, complex environment with multiple stakeholders;
- Experience managing multiple competing priorities;
- Experience creating presentations and delivering information to agency leadership and stakeholders;
- Experience with customer relationship management (CRM), in a face to face customer service environment.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.